Ruben Venancio
Bournemouth,England
Summary
Results-orientated and high-energy project officer with a talent for leading by example and inspiring peak performance. Recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive stakeholders satisfaction. Resourceful and well-organised with excellent leadership and innovative solutions to resolve business and technology challenges.
Overview
7
7
years of professional experience
Work history
IT project manager
IWG Plc
Bournemouth, England
2025.03 - Current
- Coordinated over 50 resource allocation to ensure smooth progression towards project goals.
- Implemented Agile methodologies, boosting team productivity and operational efficiency.
- Developed detailed project plans for timely task completion.
- Delivered comprehensive project management throughout all phases of the software development lifecycle.
- Managed vendor relationships, achieving beneficial terms and conditions.
- Ensured adherence to quality assurance procedures, maintaining high standards in deliverables.
- Streamlined stakeholder communication to enhance project delivery effectiveness.
- Oversaw change requests to minimise disruption to ongoing tasks.
Project Officer
IWG Plc
London, Greater London
2021.08 - 2025.02
- Built company revenue increase and cost reduction by assisting with PMO implementation.
- Prepared project coordination documentation such as project proposals, business cases and risk registers to establish audit requirements.
- Engaged and managed 3 contractors and consultants, delegating tasks and overseeing workflows to ensure cost-effective outcomes.
- Monitored and reported on project status to ensure cost-effectiveness and schedule adherence.
- Kept project and team on schedule by monitoring deadlines, milestones and performance.
- Developed analytics tools to track project progress and impact.
- Provided weekly performance feedback on resource allocation, risks, issues and schedule adherence, keeping project teams on track.
- Improved operations by generating project status reports and identifying issues for corrective action.
- Determined project schedules and maintained timeline efficiency using proactive adjustments to workflow.
- Expertly managed desires and expectations for key stakeholders across numerous high-value projects.
- Built company reputation by managing £88Million+ projects.
- Designed project presentations and reports for executive teams.
- Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.
- Trained and mentored junior team members, leveraging previous practical experience for optimal project progress.
- Managed multiple engagements simultaneously, balancing needs of various key stakeholders while ensuring successful and timely project completion.
- Prepared project coordination documentation such as project proposals, business cases and risk registers to establish effective project delivery.
- Contributed to risk and issue management through keeping register and communicating with key stakeholders, effectively maintaining strict project timelines.
- Tracked and communicated project status, timelines and action items from project inception to delivery.
Executive Office Manager
IWG Plc
LONDON, Greater London
2019.10 - 2021.07
- Handled mail and correspondence for 60+ employees.
- Managed staff travel arrangements to identify best available options.
- Managed highly complex diaries for senior staff through effective calendar planning.
- Monitored contract delivery to achieve key deliverables.
- Processed invoices and financial data with strong eye for detail.
- Scheduled meetings and corporate events using exceptional organisation and planning abilities.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Recorded meeting minutes accurately, communicating with relevant teams for prompt action.
- Submitted timely stationery orders, researching cost-efficient suppliers to reduce spending.
- Drafted, printed and compiled important formal documentation, strictly meeting required standards.
- Produced and distributed monthly reports using Excel knowledge.
- Reduced costs and improved operational efficiencies by streamlining processes.
- Updated client records with strict attention to confidentiality, maintaining full GDPR compliance.
- Guided stationery and office supplies purchasing activities to achieve budgetary targets.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
Community Associate
IWG Plc
LONDON, Greater London
2019.01 - 2019.09
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression.
- Reduced waiting times through effective time and resource management.
- Supported fire evacuations with clear communication and rigorous attendance checks.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Supported sales and marketing teams, including lead and campaign list building.
- Scheduled meetings and client appointments 7+ daily.
- Delivered front of house duties with warm and professional manner.
- Managed office inventory to ensure timely ordering and replenishment of low-level stock.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Provided clerical support to company employees, including copying, faxing and file management.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Wrote professional letters, memos and emails for internal and external business communication.
- Oversaw office supply orders and replenished stock for staff use.
- Set up office spaces, equipment and support services for client and team meetings.
- Represented company and promoted brand with exceptional service and presentation.
- Kept reception area clean and organised to uphold professional office reputation.
- Offered knowledgeable, friendly support to in-office guests.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Maintained reception area stock of important forms and brochures.
- Performed daily opening and closing duties, ensuring site security at all times.
- Undertook decoration and improvement works to guarantee impeccable presentation of premises.
- Enabled efficient site operations by correctly maintaining and ordering cleaning supplies and equipment.
- Sustained building functionality by conducting minor repairs, such as plumbing and unblocking drains.
- Patrolled internal and external areas to maintain building security.
- Tested alarms regularly, upholding strict building safety standards.
- Enforced building rules and regulations for continued tenant safety.
- Reported major building faults and concerns to management for prompt repair.
- Coordinated cleaning staff to maintain good building hygiene standards.
Education
Master of Science - Engineering Project Management
Bournemouth University
Poole 2026.09 -
NVQ Level 3 - Managment & Leadership
Cordnel
London02.2022
TQUK Level 3 - Supporting Teaching and Learning in Schools (QCF)
ACPD Academy
London03.2016
Engineering Bachelor (Honours) degree - Renewable energies and environmental
School of Technology and Management
Portugal07.2013
Skills
- Project status reporting
- High-value project management
- Organized efficiency
- Attention to detail
- KPI management
- Strategic problem-solving
- Financial and operational reporting
- Team collaboration
- Stakeholder relations
- Gantt chart expertise
- Document coordination
- Project planning expertise
- Microsoft Project proficiency
- SharePoint and Confluence skills
- Cost control and budgeting
- Stakeholder engagement
- Portfolio management skills
- Workforce training expertise
- Quality management systems
- Risk management strategies
- PMBOK methodology knowledge
- Meeting planning skills
- Project scheduling proficiency
- Microsoft Office suite skills
- Information protection protocols
- Data organization skills
- Relationship building techniques
- Process improvement strategies
- Invoicing and billing accuracy
Timeline
Master of Science - Engineering Project Management
Bournemouth University
2026.09 -
IT project manager
IWG Plc
2025.03 - Current
Project Officer
IWG Plc
2021.08 - 2025.02
Executive Office Manager
IWG Plc
2019.10 - 2021.07
Community Associate
IWG Plc
2019.01 - 2019.09
NVQ Level 3 - Managment & Leadership
Cordnel
TQUK Level 3 - Supporting Teaching and Learning in Schools (QCF)
ACPD Academy
Engineering Bachelor (Honours) degree - Renewable energies and environmental
School of Technology and Management