Ruben Hurry
Derby
Summary
Accomplished professional with expertise in instructional design, facilitation, delivery, and coaching and mentoring. Proven ability to conduct thorough needs analysis, develop engaging content, and perform comprehensive assessment and evaluation. Adept at stakeholder engagement, demonstrating adaptability in dynamic environments, and delivering exceptional customer service experiences. Skilled in identifying customer needs, resolving issues, and ensuring satisfaction through tailored training solutions. Committed to leveraging skills to drive educational excellence, foster continuous improvement, and enhance the customer experience.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Automotive Service Advisor
BMW
Derby, Derbyshire
2025.04 - 2025.07
- Prioritised tasks based on urgency to enhance productivity.
- Managed vehicle repair schedules to ensure efficient workflow.
- Delivered comprehensive reports on vehicle condition to customers.
- Fostered team morale through effective communication and leadership.
- Achieved 100% monthly on customer satisfaction surveys and also featured on the company website review too
UK Learning and Development Consultant
First Source Solutions
Derby, Derbyshire
2017.03 - 2025.04
- Designed and implemented development frameworks that ensured successful end-to-end project delivery.
- Built strategic external partnerships to expand organizational reach and collaboration.
- Regularly assessed performance metrics to ensure alignment with business objectives.
- Led and coached cross-functional teams to deliver projects on time and within scope.
- Experienced in one-to-one coaching and mentoring, supporting individual development and performance improvement.
- Skilled in facilitating confidential sessions across varied group sizes and communication channels.
- Strong communication skills with stakeholder awareness across both face-to-face and virtual platforms (e.g., MS Teams).
- Developed and delivered effective onboarding programs to support seamless employee integration.
- Created high-quality, engaging learning content tailored to diverse learning styles.
- Applied blended learning techniques based on TNA/LNA findings to enhance training outcomes.
- Extensive experience in offshoring and operational support across global sites:
Philippines & India (2024), South Africa (2025), and the USA (2024)
Supported setup of outbound operations in Derby for a new U.S. client - Offshoring and Onshoring experience: Transitioned internal operations to Derby for Sky Collections.
- Delivered coaching and one-to-one mentoring for internal trainers in Wales on a utilities campaign.
- Trained teams across clients including OVO, Sky (Collections & Protect), The Telegraph, and USA Today—consistently exceeding KPIs and performance targets.
- Coached a sales team in Belfast to surpass targets; co-developed a 90-day succession plan with a new Operations Manager.
- Co-developed the internal "AIM – Ambition in Mind" progression program, running for 2 years in Derby to support staff development and career advancement.
- Spearheaded high-impact projects onsite that significantly increased business volume (e.g., USA Today, Sky Collections, Sky Protect, OVO).
QA And Production Operative
Grupo Antolin
Barton upon Needwood, Burton
2016.01 - 2017.02
Relationship banking manager
Santander UK
Narborough, Leicestershire
2015.02 - 2016.12
Education
Higher National Diploma - Business and Finance
University of Derby
Derby 1996.09 - 1997.06
GNVQ Level 3 - GNVQ Level 3 Business and Finance
Mackworth College
Derby 1993.09 - 1996.06
Skills
- Instructional design
- Facilitation and delivery
- Coaching and mentoring
- Needs analysis
- Content development
- Assessment and evaluation
- Stakeholder engagement
- Adaptability
Languages
English
Native
French
Advanced
Certification
Internal Global Training Accreditation
References
References available upon request.
Timeline
Automotive Service Advisor
BMW
2025.04 - 2025.07
UK Learning and Development Consultant
First Source Solutions
2017.03 - 2025.04
QA And Production Operative
Grupo Antolin
2016.01 - 2017.02
Relationship banking manager
Santander UK
2015.02 - 2016.12
Higher National Diploma - Business and Finance
University of Derby
1996.09 - 1997.06
GNVQ Level 3 - GNVQ Level 3 Business and Finance
Mackworth College
1993.09 - 1996.06