Summary
Overview
Work history
Education
Skills
Languages
Certification
References
Timeline
Generic

Ruben Hurry

Derby

Summary

Accomplished professional with expertise in instructional design, facilitation, delivery, and coaching and mentoring. Proven ability to conduct thorough needs analysis, develop engaging content, and perform comprehensive assessment and evaluation. Adept at stakeholder engagement, demonstrating adaptability in dynamic environments, and delivering exceptional customer service experiences. Skilled in identifying customer needs, resolving issues, and ensuring satisfaction through tailored training solutions. Committed to leveraging skills to drive educational excellence, foster continuous improvement, and enhance the customer experience.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Automotive Service Advisor

BMW
Derby, Derbyshire
04.2025 - 07.2025
  • Prioritised tasks based on urgency to enhance productivity.
  • Managed vehicle repair schedules to ensure efficient workflow.
  • Delivered comprehensive reports on vehicle condition to customers.
  • Fostered team morale through effective communication and leadership.
  • Achieved 100% monthly on customer satisfaction surveys and also featured on the company website review too

UK Learning and Development Consultant

First Source Solutions
Derby, Derbyshire
03.2017 - 04.2025
  • Designed and implemented development frameworks that ensured successful end-to-end project delivery.
  • Built strategic external partnerships to expand organizational reach and collaboration.
  • Regularly assessed performance metrics to ensure alignment with business objectives.
  • Led and coached cross-functional teams to deliver projects on time and within scope.
  • Experienced in one-to-one coaching and mentoring, supporting individual development and performance improvement.
  • Skilled in facilitating confidential sessions across varied group sizes and communication channels.
  • Strong communication skills with stakeholder awareness across both face-to-face and virtual platforms (e.g., MS Teams).
  • Developed and delivered effective onboarding programs to support seamless employee integration.
  • Created high-quality, engaging learning content tailored to diverse learning styles.
  • Applied blended learning techniques based on TNA/LNA findings to enhance training outcomes.
  • Extensive experience in offshoring and operational support across global sites:
    Philippines & India (2024), South Africa (2025), and the USA (2024)
    Supported setup of outbound operations in Derby for a new U.S. client
  • Offshoring and Onshoring experience: Transitioned internal operations to Derby for Sky Collections.
  • Delivered coaching and one-to-one mentoring for internal trainers in Wales on a utilities campaign.
  • Trained teams across clients including OVO, Sky (Collections & Protect), The Telegraph, and USA Today—consistently exceeding KPIs and performance targets.
  • Coached a sales team in Belfast to surpass targets; co-developed a 90-day succession plan with a new Operations Manager.
  • Co-developed the internal "AIM – Ambition in Mind" progression program, running for 2 years in Derby to support staff development and career advancement.
  • Spearheaded high-impact projects onsite that significantly increased business volume (e.g., USA Today, Sky Collections, Sky Protect, OVO).

QA And Production Operative

Grupo Antolin
Barton upon Needwood, Burton
01.2016 - 02.2017

Relationship banking manager

Santander UK
Narborough, Leicestershire
02.2015 - 12.2016

Education

Higher National Diploma - Business and Finance

University of Derby
Derby
09.1996 - 06.1997

GNVQ Level 3 - GNVQ Level 3 Business and Finance

Mackworth College
Derby
09.1993 - 06.1996

Skills

  • Instructional design
  • Facilitation and delivery
  • Coaching and mentoring
  • Needs analysis
  • Content development
  • Assessment and evaluation
  • Stakeholder engagement
  • Adaptability

Languages

English
Native
French
Advanced

Certification

Internal Global Training Accreditation

References

References available upon request.

Timeline

Automotive Service Advisor

BMW
04.2025 - 07.2025

UK Learning and Development Consultant

First Source Solutions
03.2017 - 04.2025

QA And Production Operative

Grupo Antolin
01.2016 - 02.2017

Relationship banking manager

Santander UK
02.2015 - 12.2016

Higher National Diploma - Business and Finance

University of Derby
09.1996 - 06.1997

GNVQ Level 3 - GNVQ Level 3 Business and Finance

Mackworth College
09.1993 - 06.1996

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Ruben Hurry