Jira
Ruben van Alebeek
Product Leader, Enabler and Guide
Brighton & Hove,East Sussex
Summary
Hands on Product Leader with a passion for enabling people and teams to unlock their true potential through data driven experimentation and learning. Offering 7+ years of diligent Senior Product Management of which 2 years consulting experience with the user at heart and the business in mind. Having worked in and with FinTech, SaaS Startups, Financial Services as well as the public sector. Takes great joy in working with people and creating a psychologically safe team first environment, in which creativity can blossom. Natural in building relationships with peers, stakeholders and clientele alike. A 10X thinker who's passionate about collaboratively defining measurable experiments to tackle the roots of the problem and make data-driven decisions that link to product vision, strategies and finding the right balance between end user satisfaction and business growth, aiming to deliver products that users love. Team Topologies enthusiast, who believes team shapes, types, size and communication methods should be revised frequently in order to reduce cognitive load and increase flow and quality of work.
Overview
2
2
Languages
3
3
Certifications
1
1
year of post-secondary education
17
17
years of professional experience
Work History
Product Management Consultant
Armakuni
London, Remote
03.2021 - Current
- Enabled clients creating or redefining meaningful Product vision, strategy and measures of success to help them reach strategic intent and tactical experiments to shift the needle.
- Developed and facilitated creative and interactive workshops using Miro on wide range of best practices and ways of working for which great feedback was received.
- Co-created Product Working Group and Community of Practice, to help shape our Product Definitions, ways of working and share best practices.
- Pro-active involvement on multiple pre-sales calls to identify product management opportunities for various clients.
- Mentored local personnel on best practices and protocols to maximise internal efficiencies.
- Co-written tender bids for multi-million pound public sector contracts.
- Co-created internal Job Spec for Product Management consultant with internal recruiter.
Achievements: - Created Product Management edition of our internal light touch health check service, and ran this successfully with multiple clients in different sectors and product maturity levels, identifying opportunities and providing recommendations.
- Successfully coached junior Product people on industry best practices through pairing at various public and private sector client engagements, uplifting not only their know how but also their confidence.
- Provided ad-hoc product management advice to engineers on other engagements to help engage stakeholders, unblock them and deliver to business objectives.
- Built and strengthened strategic relationships with clients, and leading industry partners, that aided our positive brand image and opened up doors to new contracts.
- Designed and facilitated most highly ranked monthly company day, bringing people from all departments and disciplines together to solve known internal problems using accessible format
Senior Product Manager
Futrli LTD
Brighton & Hove, East Sussex
04.2019 - 03.2021
- Pro-actively participated in quarterly north star and KPI planning sessions with Head of Product.
- Collaborated pro-actively with required peers in design, business intelligence, sales, marketing, customer success and engineering to drive co-responsible ProductOps approach.
- Developed fast feedback channel with customer services to collect and weigh qualitative feedback, cross referencing these with product analytics and other quantitative data.
- Visualised strategic and tactical roadmap on whiteboard to align company wide on focus, prioritization and cost of delay (incl tech debt).
- Daily challenging of status quo at both business stakeholder as well as engineering side, to reduce misinvestment and overengineering.
- Co-created internal and external communications plans for new feature releases.
- Monitored product user behaviour and competitor performance and analysed gaps to update strategies and maximise acquisition and retention.
- Co-created research plans and approaches including user experience surveys and user research goals.
- Achievements:
- Developed and implemented favourable / flexible product pricing plans broadening scope to acquire wider variety of clientele, data driven by user research outputs.
- Key driver of team silo reduction initiatives by collaborating with various teams and suggesting organic cross functional operating models and discipline shifts where appropriate.
- Co-facilitated multiple user observation research activities. Gaining improved understanding of UX and functional user needs at various industries allowing us to pivot accordingly.
Senior Product Owner
American Express
Brighton, East Sussex
12.2015 - 03.2019
- Delivered and owned various aspects and features of Global internal case management, and internal customer servicing portals.
- Managed product development cycle, including prototyping designs and coordinating mass production.
- Managed benchmarks, product demonstrations and testimonials for performance evaluation.
Program Manager
American Express
Brighton, East Sussex
12.2014 - 12.2015
- Owned Global roll out of internal Case Management platform
- Successfully delivered on site implementation of platform in Tokyo (Japan)
- Initiated "train the trainer" sessions to selected managers of end users, and data analytics and reporting sessions to higher management
- Managed internal issue resolution workstream
Business Systems Analyst
American Express
Brighton, East Sussex
02.2012 - 12.2014
- Collected, defined and analyzed business requirements.
- Trained business personnel in use of systems.
- Consolidated business rules for system enhancements.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Boosted information sharing by enhancing interfaces between computer systems.
- Gathered, reviewed and reported on findings.
Team Leader (Risk Operations)
American Express
Brighton, East Sussex
06.2010 - 02.2012
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Senior Project Analyst
American Express
Brighton, East Sussex
12.2009 - 06.2010
- Closely collaborated with highly respected process optimization consultants
- Identified issues, analyzed information and provided solutions to problems.
- Played SME data gathering & process mapping role in this major international initiative
- Ultimately co-owned the roll out of the final change proposals in various international countries including on site in Mexico city
Customer Service Subject Matter Expert
American Express
Brighton, East Sussex
02.2008 - 07.2009
- Educated customers on promotions to enhance sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals by 17%.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Lifestyle Assistant (to high value clientele)
American Express
Brighton, East Sussex
07.2007 - 02.2008
- Exceeded customer expectations on the majority of cases by going above and beyond to address their needs, and by anticipating potential next steps.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Customer Service Representative (Risk Operations)
American Express
Brighton, East Sussex
02.2005 - 07.2007
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Ensured compliance with relevant regulations.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Sound & Vision Media Technology
Roc Utrecht
Utrecht, Netherlands 09.2004 - 09.2005
Skills
Product development
undefinedSoftware
G suite
Lucid charts
Chargebee
Rally (CA)
Mixpanel
PRPC
Launch Darkly
Miro
Certification
CSPO (Scrum Alliance)
Interests
Travelling
Cooking
Music (DJ'ing, Production)
Meeting new people and different cultures
Gaming (Video games, board games)
Motorbike touring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Management Consultant
Armakuni
03.2021 - Current
Senior Product Manager
Futrli LTD
04.2019 - 03.2021
SaFe PO/PM Certification (Scrum Alliance)
05-2018
CSPO (Scrum Alliance)
06-2017
Senior Product Owner
American Express
12.2015 - 03.2019
Program Manager
American Express
12.2014 - 12.2015
Business Systems Analyst
American Express
02.2012 - 12.2014
Team Leader (Risk Operations)
American Express
06.2010 - 02.2012
Senior Project Analyst
American Express
12.2009 - 06.2010
Situational Leadership 2
08-2009
Customer Service Subject Matter Expert
American Express
02.2008 - 07.2009
Lifestyle Assistant (to high value clientele)
American Express
07.2007 - 02.2008
Customer Service Representative (Risk Operations)
American Express
02.2005 - 07.2007
No Degree - Sound & Vision Media Technology
Roc Utrecht
09.2004 - 09.2005
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