Ruban Amalraj
Rushden,Northamptonshire
Summary
A diligent and dependable professional possessing strong organizational and interpersonal competencies. Adept at facilitating efficient store operations, fostering effective team coordination, and upholding a high standard of customer service. Exhibits reliability, meticulous attention to detail, and a proactive attitude within a dynamic retail environment.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Store Manager
Premier
Rushden, Northamptonshire
2020.01 - 2026.03
- Oversaw daily store operations for efficient performance.
- Purchase bulk stock from Booker and Bestway to maintain store inventory.
- Led and motivated the team to deliver excellent customer service.
- Managed stock levels and inventory control.
- Monitored sales and supported revenue growth.
- Maintained high standards of store presentation and organisation.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Created seasonal sales plans with varying stock and promotional strategies.
- Compared supplier risks to make balanced, strategic purchasing choices.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
Assistant manager
Esso Petrol Station
Hailsham, East Sussex
2022.01 - 2023.01
- Delivered customer service and processed cash and card payments using POS systems.
- Handled daily cash management, including till balancing and basic banking procedures.
- Assisted customers with fuel and shop purchases.
- Restocked products and maintained cleanliness of the store and forecourt while following safety procedures.
- Handled stock control duties diligently preventing overstocking or shortages.
- Provided support to manager during audits, ensuring accurate reports.
- Improved customer service by implementing new procedures and protocols.
Maintenance Engineer
SLA Private Ltd
CHENNAI , INDIA
2018.08 - 2019.12
- Conducted preventive and corrective maintenance of production machinery.
- Diagnosed and resolved technical faults to minimise operational downtime.
- Maintained efficient plant operations while adhering to safety standards.
- Led maintenance operations at client facilities including Hero Paints (Thada), Toyota (Hosur), and Hyundai & Ford plants (Oragadam).
- Utilised CAD software for designing new equipment parts when needed.
- Completed all assigned work on time and to high quality standards.
Education
Master’s Degree - International Business Management
Bedfordshire University
UK 2020.01 - 2022.01
Bachelor’s Degree - Mechanical Engineering
Anna University
INDIA 2014.01 - 2018.01
Skills
- Store Operations Management
- Team Leadership and Staff Supervision
- Customer Service and Complaint Handling
- Sales Performance and Target Achievement
- Stock Control and Inventory Management
- SRS solution software
- POS (Point of Sale) Systems
- Inventory Management Systems
- Microsoft Excel and Office
- Till and Cash Management Systems
- Auto cad
- Solid Works
- Merchandising expertise
Languages
English (Fluent)
Tamil (Fluent)
Accomplishments
- Consistently exceeded monthly sales targets.
- Improved stock management and product availability.
- Enhanced customer satisfaction through effective complaint handling.
- Maintained high standards of store presentation.
- Trained and developed staff to improve team performance.
Additional information
- Full UK Driving Licence
- Willing to relocate / flexible working hours.
Timeline
Assistant manager
Esso Petrol Station
2022.01 - 2023.01
Master’s Degree - International Business Management
Bedfordshire University
2020.01 - 2022.01
Store Manager
Premier
2020.01 - 2026.03
Maintenance Engineer
SLA Private Ltd
2018.08 - 2019.12
Bachelor’s Degree - Mechanical Engineering
Anna University
2014.01 - 2018.01