RUBA DEVI A GUNASEELAN
Selangor
Summary
Dedicated administrative professional with 4 years of experience in administrative support, account management, and customer service. Recognized for strong work ethic and meticulous attention to detail. Proficient in task organization, record maintenance, and delivering exceptional client support. Committed to contributing to team objectives while pursuing continuous skill enhancement in collaborative settings.
Overview
6
6
years of professional experience
Work History
Internship
MAYBANK
Cheras, Selangor
02.2025 - 05.2025
- Provided exceptional customer service at the front counter, ensuring a positive experience for all clients
- Assisted customers with opening new accounts, guiding them through the process with attention to detail
- Processed credit card applications, demonstrating a thorough understanding of financial products and services
- Supported clients with online banking inquiries, helping them navigate and utilize digital banking platforms effectively
- Maintained a high level of accuracy and confidentiality with sensitive customer information
Account Executive
Astral Eco Property
Kajang, Selangor
07.2023 - 06.2024
- Performed daily data entry and maintained account records using Excel to ensure up-to-date client information.
- Managed payment processing and reconciliations, including Razor pay payment clearance and follow-up for outstanding invoices.
- Created invoices, receipts and quotations; coordinated billing communications with clients to ensure timely payments.
- Played multiple office roles, supporting administration, client correspondence and ad-hoc reporting to management.
- Improved invoice turnaround by applying organized tracking in Excel (add specific numbers if available).
Customer Service
TNB CARELINE
Petaling Jaya, Selangor
01.2021 - 12.2022
- Managed customer inquiries through email, ensuring prompt and effective responses.
- Resolved customer issues by analysing problems and providing tailored solutions.
- Collaborated with team members to streamline customer service processes.
- Assisted in training new staff on customer service protocols and best practices.
- Maintained accurate records of customer interactions to improve service quality.
Account Administrator
TRYAMBAGAM TRANSPORT
Kajang, Selangor
02.2019 - 10.2020
- Managed customer inquiries through email, ensuring prompt and effective responses.
- Resolved customer issues by analysing problems and providing tailored solutions.
- Collaborated with team members to streamline customer service processes.
- Assisted in training new staff on customer service protocols and best practices.
- Maintained accurate records of customer interactions to improve service quality.
Education
Bachelor of Business Administration - Bachelor of business administration
Malaysia University of Science and Technology (MUST)
Malaysia01.2025
SPM -
SMK Kajang Utama
01.2015
Skills
- Teamwork
- Creativity
- Calm under pressure
- Time management
- Interpersonal skills
- Work ethic
- Adaptability
- Communication
- Attention to detail
- MS Office Suite
- Microsoft Excel
Languages
Malay
Proficient
C2
English
Proficient
C2
Tamil
Advanced
C1
Timeline
Internship
MAYBANK
02.2025 - 05.2025
Account Executive
Astral Eco Property
07.2023 - 06.2024
Customer Service
TNB CARELINE
01.2021 - 12.2022
Account Administrator
TRYAMBAGAM TRANSPORT
02.2019 - 10.2020
Bachelor of Business Administration - Bachelor of business administration
Malaysia University of Science and Technology (MUST)
SPM -
SMK Kajang Utama