Ruaridh Fraser

Currently Work for DF Promotions as a box office agent this includes handling high-pressure situations effectively during peak rush hours, maintained service standards.

Counted change correctly and issued customer receipts.

Checked customer ID when selling age-restricted items at music gig.

Studied event details before selling tickets to accurately and knowledgeably answer customer questions.

Monitored inventory level of tickets, ensured adequate availability at all times.

Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.

Handled currency payments, secured funds in register and prepared deposits at end of day to venue owner.

Managed cash and card transactions, maintained accurate records.

Enhanced customer satisfaction by ensuring efficient ticketing operations.

Sold merchandise during intermission periods to boost revenue generation.

Resolved customer queries with professionalism and tact.

My current role is picking groceries for customers who order their groceries online. If we do not have items in stock I make decisions on suitable substitutes.

I have targets to meet when picking the groceries and work well under this pressure.

My shift starts at 4am therefore I am used to working unsocial hours.

Although I work as part of a team, I also work exceptionally well independently.

I always follow Morrisons procedures and guidelines for smooth retail operations.

part of my role includes prepared orders for customers with wrapped, bagged and boxed items.

I always endeavour to engage customers to enhance in-store experience and provide outstanding customer service.

In my role as part owner of Sundown Gigs and Promotions I negotiate contracts with venues, band, photographers and sound engineers to ensure smooth running of gigs.

I provide exceptional customer service, resulting in repeat business

I arrange personalised promotional posters for each artist.

Deal with any guest list requirements of the band.

I also ensure any back line requirements of the bands are met.

Promote upcoming gigs and services on social media to increase awareness.

I work for Alana Hepburn as required. I have assisted her at four gigs.

This role includes working as a box office assistant and ensuring enhanced customer satisfaction by providing timely and efficient ticketing services.

Checking customer ID when selling age-restricted items is an essential part of the role.

Contribute towards promotional activities, boosting event visibility and audience turnout.

Managed cash transactions accurately, ensuring financial integrity at the box office.

Handle customer complaints professionally, maintaining positive brand image.

Provide detailed information about show timings, seating arrangements and prices to facilitate informed decision-making for customers.

I also work as a runner at these gigs and this includes dealing with the bands rider.

Provided care instructions to clients post-service.

Operated under tight schedules, ensuring timely completion of tasks.

Managed inventory of cleaning supplies to ensure availability.

Utilised professional valeting equipment for optimal results.

Demonstrated professionalism when interacting with customers.

Restored vehicle appearance by removing stains.

Maintained cleanliness of vehicles by thorough interior and exterior cleaning.

Ensured safety standards whilst handling hazardous cleaning chemicals.

Delivered excellent service to clients, enhancing company reputation.

Achieved customer satisfaction with meticulous attention to detail.

Used vacuum cleaners and shampooers on car upholstery and carpets.

Advised customers of different vehicle cleaning options and prices.