Ruari Sutherland
Glenrothes,Fife
Summary
Accomplished professional with expertise in anatomical models and inventory management, complemented by a strong foundation in product merchandising strategies. Demonstrates dependability and responsibility, with proven leadership in team settings and a track record of effective staff training and development. Skilled in budget management, financial reporting, and loss prevention techniques, leveraging extensive product knowledge to drive business success. Proficient in Microsoft Office Suite and committed to upholding data privacy principles. Career goals include advancing leadership roles within the industry while continuing to mentor teams towards achieving organisational objectives.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Custom Fit Specialist
McGuirks Golf
Edinburgh, EDH
03.2025 - 12.2025
- Guided guests through product selections and fittings, ensuring exceptional customer service.
Promptly addressed customer complaints, enhancing loyalty.
Worked alongside team members to guarantee efficient operations and superior service quality. - Conducted thorough assessments of customer swings and stance to provide accurate recommendations for club specifications.
- Facilitated product demonstrations and fittings, ensuring customers understood benefits of custom options available.
- Streamlined operational procedures with innovative system improvements.
Assistant Manager
Americangolf
Glenrothes, Fife
01.2019 - 03.2025
- Enhanced sales performance exceeding 10% of targets via strategic engagement on social media channels such as Facebook and TikTok.
- Safeguarded information and upheld confidentiality.
- Guided team members through task execution, ensuring consistent achievement of targets.
- Educated and supported new workers on policies and procedures.
- Oversaw team filing, data entry, and record keeping.
- Established inviting environment for clients by communicating cordially and addressing queries with professionalism.
- Managed issues and complaints professionally, facilitating development and implementation of successful resolutions.
- Led team to enhance customer service standards through effective training initiatives.
Education
Ba Hons - Golf Management
University of the Highlands & Islands
Dornoch 09.2012 - 05.2016
Skills
- Anatomical models and inventory management
- Product merchandising strategies
- Dependability and responsibility
- Team leadership
- Loss prevention techniques
- Coaching and mentoring
- Staff training and development
- Budget management
- Financial reporting
- Microsoft Office Suite
- Extensive product knowledge
- Data privacy principles
- Documentation and reporting
Affiliations
- Committee Member at Charleton Golf Course
Accomplishments
I was part of a team that won the Queens award for export in the 1990s at Forth Tool & valve. i was also part of a team that built the biggest gas tanks in the world in the early 2000s. i also achieved the Ping custom fit certificate as a Ping fitter. i also have Level 2 certificate in Trackman launch monitor and also level 2 in foresight launch monitor.
REFERENCES
References available upon request
VOLUNTARY WORK EXPERIENCE
Charleton Golf Club, Committee Member, Colinsburgh, Fife, 2010-04, Present, Updated system records with current information., Dealt professionally with issues and complaints, helping develop and implement successful resolutions., Carried out assignments under short notice and outside of normal hours., Adhered to policies and procedures for smooth daily operations., Met high-volume demands with enthusiasm and quality service and support., Trained and mentored new workers on policies and procedures.
Timeline
Custom Fit Specialist
McGuirks Golf
03.2025 - 12.2025
Assistant Manager
Americangolf
01.2019 - 03.2025
Ba Hons - Golf Management
University of the Highlands & Islands
09.2012 - 05.2016