Ryan Sullivan
Great Yarmouth,Norfolk
Summary
- Polite, professional individual offering excellent skills in IT and customer assistance.
- Open to invest my time and passion into careers that provide travel opportunities such as railway and airline.
- Independent with no commitments and seeking an adventurous career path.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Customer Advisor
Jet2.com
Remote (Online)
2024.01 - Current
- Built positive customer rapport through friendly, professional communication.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with varying questions using product knowledge and service expertise.
Work Coach - Work Experience
Department For Work And Pensions, UK Civil Service
Great Yarmouth, England, UK
2023.11 - 2024.01
- Built positive relationships with customers that encourages, motivates and builds trust.
- Managed and maintained varied caseloads, achieving personal performance targets.
- Assessed individuals regularly to recognise progress and adapt plans according to personalised goals.
- Empowered individuals to overcome challenges and find meaningful employment.
Train Presentation Cleaner
South Western Railway
Yeovil, Somerset
2022.02 - 2023.09
- Patrolled carriages regularly to remove litter and provide necessary emergency cleaning for continued hygienic conditions.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Conducted thorough venue inspections to accurately identify cleaning needs.
- Sanitised communal touchpoints for optimum worker and visitor health and wellness.
Customer Advisor
Jet2.com
Remote (Online)
2019.10 - 2022.01
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Recorded and processed customer data accurately.
Customer Service
Thomas Cook
Great Yarmouth, Norfolk
2018.11 - 2019.09
- Handled in-person, email and mailed correspondence.
- Maintained excellent client satisfaction by providing in-depth support.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
TEFL (120 hours certificate) in Teaching English as a Foreign Language - Education
TEFL.Org
2023.03 - 2023.05
A-Levels - Travel & Tourism
City College Norwich
2017.09 - 2018.07
A-Levels - Creative Media Production
East Coast College
2016.09 - 2017.07
GCSEs - High School
Acle Academy
2011.09 - 2016.06
Skills
- Independent
- Self-motivated
- Focused
- Patient
- IT literate
- Attention to detail
- Customer service
- Microsoft Office
- Adobe Creative Suite
Affiliations
- Buildings such as Shopping Malls, Airports and Railway Stations.
- Travel and Tourism industry.
- South East Asia.
- History.
References
References available upon request.
Timeline
Customer Advisor
Jet2.com
2024.01 - Current
Work Coach - Work Experience
Department For Work And Pensions, UK Civil Service
2023.11 - 2024.01
TEFL (120 hours certificate) in Teaching English as a Foreign Language - Education
TEFL.Org
2023.03 - 2023.05
Train Presentation Cleaner
South Western Railway
2022.02 - 2023.09
Customer Advisor
Jet2.com
2019.10 - 2022.01
Customer Service
Thomas Cook
2018.11 - 2019.09
A-Levels - Travel & Tourism
City College Norwich
2017.09 - 2018.07
A-Levels - Creative Media Production
East Coast College
2016.09 - 2017.07
GCSEs - High School
Acle Academy
2011.09 - 2016.06