Rohan Santra
Business Analyst
Belfast,BFS
Summary
- A highly skilled, methodical, and goal-oriented Guidewire Business Analyst lead with 12+ years of IT experience in analyzing business processes, identifying areas for improvement, and developing strategies to increase efficiency and productivity.
- Proven track record of analyzing current state assessments, brainstorming, and defining customer requirements, and developing innovative business solutions to drive tangible business value for clients.
- Strong expertise in requirement analysis, solution design, and communication, coupled with a
comprehensive understanding of Property and Casualty insurance domain.
Overview
14
14
years of professional experience
7
7
Certificates
Work History
Business Analyst II
Frontline Insurance UK
Belfast
09.2024 - Current
Business Analyst Manager
PwC Advisory
07.2022 - 08.2024
- Heading a team of eight business analysts, specializing in Digital and Integration tracks responsible for gathering and documenting business requirements for a large scale full suite legacy transformation Guidewire suite project.
- Collaborate with client SMEs, Guidewire Architects, and Configuration and Integration Developers to configure Guidewire platforms.
- Develop comprehensive business requirement documents, story cards, test scripts, workflow, and process flows for Guidewire Insurance Suite .
- Conduct regular audits of project progress to ensure on-time delivery and within budget
- Interface with business SMEs, showcasing strong requirements elicitation, negotiation, and presentation skills.
Senior Associate
PwC Advisory
08.2019 - 07.2022
- Demonstrated expertise in P&C Insurance domain, ensuring effective communication of complex concepts to both technical and non-technical stakeholders.
- Collaborated with clientele, stakeholders, and third-party vendors to implement PwC's first-ever comparator project
- Estimated effort, managed sprint backlog, and facilitated defect triage meetings and daily standup to optimize productivity and overcome impediments
Technology Consultant
Deloitte USI
02.2017 - 07.2019
- Sprint and regression tester for Policy Center and Guidewire Portal in one-of-its kind full suite legacy transformation project
- Defined, created and controlled testing environments for successful software deliverables.
- Efficiently organized and coordinated town halls, client meetings across projects
QA Engineer
Alshaya India
01.2016 - 02.2017
- Established end-to-end testing framework which led to process refinements in defect tracking, test plan and strategy
- Hands-on experience in retail domain - Point of Sales, payment, sales and inventory management
System Engineer
Tata Consultancy Services
01.2013 - 12.2015
- Expertise in web-based application testing for UK's largest workplace pensions provider
- Performed UAT batch run support with clients, enabling them complete acceptance tests within stipulated timelines
- Supported test review, defect control and configuration management within delivery pipeline.
Education
Bachelor of Technology - Electronics And Communications Engineering
Gandhi Institute of Engineering And Technology
Rayagada, OD, IN 07.2008 - 08.2012
Skills
P&C Insurance Domain Experience
Guidewire Insurance Suite
Business Requirement Documentation
User Acceptance Testing
Stakeholder Management
Effort Estimation
Gap analysis
Life Insurance - Annuities
Use case development
UX Designing
Agile Methodology
Accomplishments
- Authored Point-of-view (PoV) on Automated Medical Fraud Detection won the firm-wide PwC event
- Conceived and effectuated the idea of utilizing Google Assistant for claim FNOL, which expedited claim FNOL by 7 minutes
- Won whitepaper contest on Swarm Intelligence
- Spearheading PwC's initial learning program for freshers and new joiners which provides training in Insurance domain and Guidewire
- Client recognition for automating regression suite that enabled 80% reduction in QA effort
- Earned ‘Sparkling Star' accolade from program director for designing SIT scenarios suite which led to finding 150+ defects
- Leading PwC's photography club that trains enthusiasts with talk-shows and collaborative events
- Awarded Quality Master in Deloitte for finding the highest number of defects
Certification
Guidewire Ace Certification - PolicyCenter 10.0 Business Analyst
Timeline
Business Analyst II
Frontline Insurance UK
09.2024 - Current
Guidewire Ace Certification - PolicyCenter 10.0 Business Analyst
01-2023
Requirements Engineering - Secure Software Specifications - Coursera - University of Colorado Boulder
08-2022
Business Analyst Manager
PwC Advisory
07.2022 - 08.2024
Associate in General Insurance (AINS) - 21: Property & Liability Insurance Principles
03-2020
Certified Scrum Product Owner (CSPO)
12-2019
Senior Associate
PwC Advisory
08.2019 - 07.2022
Technology Consultant
Deloitte USI
02.2017 - 07.2019
QA Engineer
Alshaya India
01.2016 - 02.2017
ISTQB Certified Foundation Level Tester
01-2015
System Engineer
Tata Consultancy Services
01.2013 - 12.2015
Oracle Certified Java Programmer (OCJP)
07-2012
BEC (Business English Certificate) Vantage
05-2010
Bachelor of Technology - Electronics And Communications Engineering
Gandhi Institute of Engineering And Technology
07.2008 - 08.2012
Tools
- Figma
- Zeplin
- Postman
- HP QC (ALM)
- Jira
- SQL Developer
- Confluence
- HP Agile Manager
- Google workspace
- Miro
- Jenkins
- Katalon