Rrona Shamli
Summary
Organized and motivated professional with over 8 years of experience in customer-facing roles. Proven expertise in front-of-house communication, effectively managing visitor interactions and inquiries. Demonstrates reliability and proactivity, with a strong focus on safeguarding and multitasking. Experienced in caring for children aged 1-15 in both private homes and educational environments.
Overview
7
7
years of professional experience
Work history
Teaching Assistant
Brecknock Primary School
Camden
2025.09 - 2026.02
- - Support the daily running of a busy nursery and classroom environment
- - Welcome children, parents, and visitors, acting as a first point of contact
- - Communicate clearly and professionally with parents and staff throughout the day
- - Assist with organisation of activities, resources, and routines
- - Support children with additional needs (SEND), demonstrating patience and discretion
- - Write observations and reports, ensuring accuracy and confidentiality
- - Maintain a calm, friendly, and professional presence in a fast-paced setting
- Led a French after-school club for children in Years 3 to 5
Volunteer Crisis Responder
SHOUT Mental Health Charity
2024.10 - 2026.02
- - Respond to high-volume text-based enquiries using calm, professional communication
- - Gather information accurately while reassuring and supporting service users
- - Follow strict confidentiality, safeguarding, and data protection procedures
- - Use structured systems and protocols efficiently under time pressure
Private Nanny
Rosemary Hyde
Southfields, Wandsworth
2021.11 - 2025.07
- Communicated clearly and professionally with families regarding children's needs
- Provided full-time and part-time childcare.
- Managed daily schedules, routines, and appointments for children
- Cared for two boys aged 7 and 9 at the start of the role, now aged 12 and 14.
- Acted as a key point of contact for parents, visitors, and external professionals
- Supported household organisation and day-to-day logistics
- Maintained complete discretion and confidentiality at all times
- Balanced multiple responsibilities in a fast-paced family environment
- Currently still providing care on reduced hours during the week.
Au Pair
Teddington
2019.02 - 2021.05
- - Supported a household with daily organisation and childcare
- - Coordinated schedules and assisted during appointments
- - Worked closely with healthcare professionals, maintaining discretion and clear communication
Education
Bachelor of Science - Psychology
The Open University
Skills
- Communication
- Highly organised
- Creative thinking
- Confidentiality
- Data protection
- Healthcare
- Mental Health
- SEN knowledge
- Constructive feedback delivery
- Parent-Teacher collaboration
- Patience and tolerance
- Organising children's activities
- Maintaining children's rooms tidiness
- Meal preparation capability
Timeline
Teaching Assistant
Brecknock Primary School
2025.09 - 2026.02
Volunteer Crisis Responder
SHOUT Mental Health Charity
2024.10 - 2026.02
Private Nanny
Rosemary Hyde
2021.11 - 2025.07
Au Pair
2019.02 - 2021.05
Bachelor of Science - Psychology
The Open University