Rumite Darci
IT Engineer
London
Summary
I am a very easy-going and friendly person with great interpersonal and communication skills; which I believe are essential in implementing a fluent work ethos. I pride myself in efficient time management and delivering high-quality work whilst meeting deadlines effectively. I am keen to pursue professional developments within my career and regularly spend time improving my knowledge and keeping up to date with advancements in my field, whilst also committing to my own personal goals. I often enjoy tinkering with tech, reading, writing and exploring other topics in my spare time. Currently, I’m in the process of familiarising myself with the innovation strategies of Business, Technology and AI; and the impact and influence they plan to have in the future.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
9
9
Certifications
Work History
Network Patching Engineer
Oryxalign
06.2023 - 01.2026
- Performed troubleshooting for Juniper, Cisco, and packet analysis
- Assisted with implementation and support of network monitoring tools
- Provided network support services for devices such as hubs, bridges, routers, and other hardware for Clients
- Diagnosed and resolved hardware and software issues
- Installed and configured network printers and other peripheral devices
- Direct response to user with desktop computers, laptops and mobile electronic devices to resolve any operational issues
- Maintained active directory to build user network profiles, reset passwords, and unlock accounts
- Implemented security policies and distributed updates to end users
- Patching Network Devices across all LANDSEC building sites
2nd Line Support Engineer (3 Month Contract)
Priority One IT
01.2023 - 06.2023
- Responsible for providing ticket resolution, liaising with other engineers as required, and following up with the Client to maintain high customer satisfaction levels
- Troubleshooting and configuration updates to provide immediate advice and resolution of incidents
- Use, modify and create PowerShell scripts to automate resolutions
- Update and create knowledge base articles as better incident resolutions are identified
- Improve efficiency of internal systems and processes to decrease the resolution time of incidents
- Coordinate with 3rd party suppliers to resolve issues where appropriate
- Attending Client visits to troubleshoot issues that required hands-on resolution
- Supporting 50+ user environments and working across a variety of different systems/IT Platforms
Digital Materials Coordinator - IT (Contract)
Financial Edge
08.2022 - 12.2022
- Setting up Virtual Classrooms for Courses such as Zoom/Webex
- Built and developed bespoke courses for Clients within specific industries
- Proved successful working within tight deadlines and a fast-paced environment
- Delivered services to customer locations within specific timeframes
- Building out the course materials on the Moodle platform for Banks such as J.P Morgan, Morgan Stanley, Barclays, HSBC and other Banks as part of their Intern Programs
Network Technician - Technical Engineer
Total Integrated Solutions
09.2021 - 08.2022
- Installation of wireless router and telephone systems for data communication networks
- New node installations (including cable and data drop connections)
- Comprehensive maintenance of Local Area and Wide Area networks and components
- Collaborated with external Vendors for fiber installations and services
- Installed patches and performed backups, system builds and image updates
- Migration of Access door control software known as SALTO and PBX systems to new servers
- Provisioning HIKVISION cameras to Network Video recording equipment
- Troubleshooting/Provisioning of Wireless DECT Handsets for Site team at Client Sites within a PBX System
- Setting up users and call routing configurations within PBX systems for Client Retirement Villages
Education Support Engineer
CST
12.2018 - 08.2021
- Exceeded goals through effective task prioritisation and great work ethic
- On-site Support Engineer for Education Based Clients such as independent Private schools
- Secured and saved significant long-term contracts with x3 major partners who were considering other contractors for their services
- Installation of Cisco WIFI Access points, Troubleshooting Access points, Conducting Site Survey for WIFI Access points to ensure full coverage within Client Sites
- Support and maintenance of Windows Based Servers 2008 – 2019
- Support and maintenance of Smoothwall/Sophos Firewall systems within schools ensuring policies meet the necessary restrictions to allow a safe and secure working environment for Clients
- Microsoft Intune; Managing Windows Surface Pro Devices and deploying applications
- Hardware Installation support such as HDD for Client sites when required to ensure service is provided effectively
- Ran technical reports and used as basis for team communications and meetings
- Using Connectwise (CRM/Remote Desktop) to contact Clients and directly connect to PCs/Laptops and solve technical issues
CPE Network Engineer
Daisy Corporate Services
09.2018 - 12.2018
- Configure Data and Voice (wired, wireless, 4G) on P2P Ethernet, Fibre, ADSL, FTTC, EFM, and failover circuits on routers such as: Cisco 887, Cisco 1K Router Series, Cisco Aggregated Routers ASR900 series
- Configuring MPLS VPN circuit, BGP, OSPF, VRRP, HSRP, DHCP, VLANs, ACL and VoiP Configurations on Cisco routers
- Activate Client router and complete associated documentation
- Log incoming faults on our system (Resolver Management Software), carry out initial diagnostics and resolve 95+% of all faults and requests
- Work within strict SLAs to provide our customers with a timely resolution
- Ensure all support requests are up to date and inform next shift staff of over any outstanding issues at time of handover
- Maintain frequent communication with the Client, keeping them informed of the progress of the fault and ensure that internal system is also updated regularly
- Configure and troubleshoot faults on internal Cisco switches, routers and firewalls
- Log and manage circuit faults (ADSL, SOGEA, Ethernet, FTTC) based on our 3rd Party suppliers
- Collaborate with suppliers such as BT, Vodafone, Virgin Media, Talk Talk, Colt, Virtual1, City Fibre to resolve complex technical issues
- Effective planning and communication to ensure project schedules were adhered to
Human Resources Administrator
Dufry - World Duty Free
09.2018 - 12.2018
- Arranging and conducting telephone and face-to-face interviews with Candidates
- Assisting assessment days with HR team and Management to conduct group interviews
- Along with the above I also performed and demonstrated a pro-active approach in various housekeeping and admin duties such as:
- General Housekeeping and Admin duties such as:
- Client liaison via telephone, e-mails etc
- Data management and record-keeping
- Maintenance of internal databases
- Coordination of meetings and assessment centres
- Preparation of essential documentation
Education
Bachelor of Science - Computer Science
Kingston University London
09.2010 - 08.2013
Skills
- Field Engineering
- Active Directory
- Windows Server 2008 - 2019
- Wide Area Networking (WAN)
- Local Area Network (LAN)
- Windows O/S Support
- SNMP Monitoring
- Networking Troubleshooting
- Networking and Routing Protocol Expertise
- Vlan Aggregation
- Office 365
- Microsoft Exchange
Certification
01/06/21, Safeguarding Children Course
Personal Information
Driving License: FULL UK Driving License
Timeline
Network Patching Engineer
Oryxalign
06.2023 - 01.2026
2nd Line Support Engineer (3 Month Contract)
Priority One IT
01.2023 - 06.2023
Digital Materials Coordinator - IT (Contract)
Financial Edge
08.2022 - 12.2022
Network Technician - Technical Engineer
Total Integrated Solutions
09.2021 - 08.2022
Education Support Engineer
CST
12.2018 - 08.2021
CPE Network Engineer
Daisy Corporate Services
09.2018 - 12.2018
Human Resources Administrator
Dufry - World Duty Free
09.2018 - 12.2018
Bachelor of Science - Computer Science
Kingston University London
09.2010 - 08.2013
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