Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Disclaimer
Generic
R.P.Sulochana Nilupulee Pathirathne

R.P.Sulochana Nilupulee Pathirathne

London

Summary

A team member with good communication skills and a sound working knowledge of cost minimizing techniques, ready, willing, and able to play a hands-on role in a competitive environment.

Overview

15
15
years of professional experience

Work History

F&B Assistant

Imperial London Hotels
05.2024 - Current
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.

Restaurant Supervisor

Virundhu Restaurant
10.2022 - 10.2024
  • I oversaw daily operations and ensured exceptional customer service. I gained extensive experience. Managing a team, maintaining quality standards, and creating positive dining experiences for guests.
  • Manages daily restaurant operations, including scheduling, staffing, and inventory control.
  • Implemented cost-saving measures without compromising quality.
  • Developed and implemented training programs for new employees.
  • Maintained a clean and safe working environment, adhering to all health and safety regulations.
  • Managed and oversaw catering and function arrangements, ensuring smooth execution and guest satisfaction.

Waitress

Virundhu Restaurant
07.2021 - 09.2022
  • Welcomed guests, provided menu recommendations, and ensured a pleasant dining experience.
  • Took and served orders accurately and promptly.
  • Processed payments and maintained accurate transaction records.
  • Maintained tidy dining areas and adhered to health standards.
  • Collaborated with staff to ensure efficient service.
  • Handled customer inquiries and complaints professionally.

Ticketing Agent

Atlantis the Palm
06.2015 - 06.2019
  • Where I handled ticket sales and reservations using Galaxy and Opera PMS software, ensuring a smooth process for guests with a strong emphasis on customer service and detail.
  • Provided exceptional customer service by assisting guests with a wide range of needs, including Waterpark check-in, inquiries about hotel amenities and services, reservation adjustments, and any other concerns they may have had. I was always friendly, professional and efficient in my interactions with guests, ensuring a positive experience for everyone.
  • Utilized Opera system to efficiently issue tickets and verify guest information, ensuring accuracy and timely processing of all guest requests.
  • Worked closely with cross-functional teams to effectively resolve guest issues, demonstrating strong teamwork and problem-solving skills.
  • Assisted the assistant manager with daily cash handling procedures, including counting and balancing the cash drawer and ensuring financial accuracy by preparing and submitting detailed finance reports to the audit team.

Accounts Payable Coordinator

Hayley's PLC
05.2010 - 03.2014
  • I managed all aspects of accounts payable-including invoice processing, account reconciliation, and vendor communication to ensure timely payments.
  • Oversaw full cycle accounts payable process.
  • Verified and processed invoices, purchase orders, and receipts.
  • Developed and implemented efficient procedures.
  • Maintained accurate records and reports.
  • Communicated effectively with vendors and internal teams.
  • Utilized ERP systems (AS 400) to generate accounts payable vouchers and print cheques.

Education

The certificate Course - English language, Intermediate and higher level

Institute of Human Resource Advancement, University of Colombo
01.2011

Certificate course - Human Resource Management

National Institute of Business Management (NIBM)
Colombo, Sri Lanka
01.2009

Diploma - Information and Communication Technology

IDM Affiliated University
Colombo, Sri Lanka
01.2009

G.C.E Advance Level - undefined

Sirimavo Bandaranaike Vidyalaya
Colombo, Sri Lanka
01.2008

G.C.E Ordinary Level - undefined

Sirimavo Bandaranaike Vidyalaya
Colombo, Sri Lanka
01.2005

Skills

  • Teamwork - Expert
  • Problem-solving - Expert
  • Adaptability - Expert
  • Time management - Expert
  • Communication - Expert
  • Flexibility - Expert
  • Food safety
  • Food cost control

Accomplishments

  • Legend of the Month Award August 2025 - Imperial London Hotels.
  • Aquaventure Ticketing star of the Month for September 2016 - Atlantis the Palm Dubai
  • Legend of the Month Nominee April 2017 - Atlantis the Palm Dubai
  • Aquaventure Ticketing star of the Month for April 2017 - Atlantis the Palm Dubai
  • Aquaventure Ticketing Employee of the Month for February 2018 - Atlantis the Palm Dubai
  • Legend of the Month Nominee February 2018 - Atlantis the Palm Dubai


Timeline

F&B Assistant

Imperial London Hotels
05.2024 - Current

Restaurant Supervisor

Virundhu Restaurant
10.2022 - 10.2024

Waitress

Virundhu Restaurant
07.2021 - 09.2022

Ticketing Agent

Atlantis the Palm
06.2015 - 06.2019

Accounts Payable Coordinator

Hayley's PLC
05.2010 - 03.2014

Certificate course - Human Resource Management

National Institute of Business Management (NIBM)

Diploma - Information and Communication Technology

IDM Affiliated University

G.C.E Advance Level - undefined

Sirimavo Bandaranaike Vidyalaya

G.C.E Ordinary Level - undefined

Sirimavo Bandaranaike Vidyalaya

The certificate Course - English language, Intermediate and higher level

Institute of Human Resource Advancement, University of Colombo

Disclaimer

The information provided in this resume is accurate and truthful to the best of my knowledge.

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R.P.Sulochana Nilupulee Pathirathne