Summary
Overview
Work history
Education
Skills
Interests
Hobbies and Interests
Timeline
Generic

Rozhin Darvish

Enfield

Summary


A talented and highly driven customer service professional who successfully completed a Level 3 apprenticeship in Business Administration in 2024.

Demonstrates seamless multi-tasking and organisational skills, consistently aiming high to achieve targets within set timescales. Has great listening skills, the ability to stay positive under pressure.

Organised and skilled in streamlining operations and improving efficiency. Excels in handling complex administrative tasks with precision and professionalism.

Adapted in different roles gaining experience within a challenging and target driven environment. Has the ability to remain customer focused, manage documentation and correspondence, communicate and complete all administrative processes.

An individual who can learn quickly and fully adapt who is now looking to use her passion and skills to add value within a forward-thinking company.

Overview

6
6
years of professional experience

Work history

Office Resale Administrator

Crown Workspace
London
06.2024 - Current
  • Reviewed and processed daily sales orders with accuracy and speed.
  • Scheduled deliveries using live tracking software and organised courier collections and drop-offs.
  • Provided general office administration, including monitoring the resale inbox and updating internal systems.
  • Supported team success by adapting quickly to new tasks and meeting tight deadlines.
  • Utilised Sumasara to monitor delivery driver times and mileage for payroll processing.
  • Entered data into Moveman to calculate total delivery costs and support strategic cost control.
  • Printed and reviewed job sheets and distributed them to appropriate departments.
  • Prepared delivery schedules two days ahead using TEAMS to ensure readiness and coordination.

Business Administration Apprentice

Crown Workspace
London
09.2022 - 10.2024
  • Responded to inbound and outbound enquiries via telephone and email, delivering prompt and professional support.
  • Accurately processed website orders using Statti, prepared and labelled small item orders for dispatch.
  • Liaised with suppliers to support seamless operational workflows and coordinated courier deliveries and collections.
  • Provided comprehensive administrative support, including updating job sheets and monitoring the office resale inbox.
  • Sent secure payment links via the e-commerce platform and ensured accurate transaction handling.
  • Shadowed senior team members to gain insight into established procedures and best practices.

Dental Intern Work Experience

My Dentist
Manchester
09.2021 - 10.2021
  • Gained first-hand insight into the daily operations of a dental practice.
  • Observed clinical, administrative, and leadership responsibilities.
  • Developed an understanding of patient care, appointment scheduling, and team collaboration.

Classroom Support Mentor

St Anne's Catholic High School for Girls
London
09.2020 - 07.2021
  • Provided one-on-one and group support to younger students, including those with ADHD.
  • Worked closely with teachers to adapt support strategies based on individual student needs.
  • Helped students achieve learning goals, building confidence and engagement in the classroom.

Receptionist

Pizza GoGo
London
10.2019 - 03.2020
  • Handled incoming calls and in-person orders, relaying information to the kitchen and managing payments.
  • Balanced front-of-house duties with coordination of home delivery orders.
  • Developed multitasking and customer service skills in a fast-paced environment.

Education

A-Levels - Business, Double Health & Social Care, Persian

St Anne's Catholic High School For Girls
London
04.2001 -

GCSEs - English Language, English Literature, Mathematics, Combined Sciences, History, Religious Studies, Art & Design, Drama, Persian

St Anne's Catholic High School For Girls
London
04.2001 -

Skills

  • Leadership & Team Collaboration
  • Goal-Oriented & Deadline-Driven
  • Problem Solving & Conflict Resolution
  • Active Listening & Customer Engagement
  • Organisational Communication
  • Operational Planning & Workflow Coordination
  • Analytical & Critical Thinking
  • Creativity & Innovation
  • Negotiation & Influencing
  • Seamless Multitasking
  • Positive Attitude & Resilience
  • Fast Learner & Adaptable

Interests

Bronze Duke of Edinburgh Award – Gained valuable life skills such as confidence, perseverance, and teamwork. Language Skills – Persian – Studied independently and completed an A-Level Persian exam while undertaking GCSEs. Senior School Representative – Engaged with prospective students and parents during school open evenings.

Hobbies and Interests

Going to the gym regularly, which helps me stay focused, energised, and disciplined., Visiting new countries and trying different cuisines, broadening my perspective and adaptability., Trying new activities, reflecting my open-mindedness and willingness to learn. Assisting in my family's business, gaining experience in teamwork, customer service, and reliability.

Timeline

Office Resale Administrator

Crown Workspace
06.2024 - Current

Business Administration Apprentice

Crown Workspace
09.2022 - 10.2024

Dental Intern Work Experience

My Dentist
09.2021 - 10.2021

Classroom Support Mentor

St Anne's Catholic High School for Girls
09.2020 - 07.2021

Receptionist

Pizza GoGo
10.2019 - 03.2020

A-Levels - Business, Double Health & Social Care, Persian

St Anne's Catholic High School For Girls
04.2001 -

GCSEs - English Language, English Literature, Mathematics, Combined Sciences, History, Religious Studies, Art & Design, Drama, Persian

St Anne's Catholic High School For Girls
04.2001 -
Rozhin Darvish