Rozha Aghaei
Leeds,West Yorkshire
Summary
Accomplished IT professional with expertise in C++, Python, and Java, adept at providing remote desktop support and IT help desk services. Proficient in software installation, configuration, and hardware repair across Linux and Windows operating systems. Skilled in Active Directory management and building PCs and laptops, with a strong focus on customer service excellence.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
IT Support Assistant
PCCO
Leeds, West Yorkshire
11.2023 - 02.2024
- Provided prompt assistance to staff for resolving IT-related issues.
- Set up user accounts and permissions for secure access control.
- Streamlined technical processes by creating comprehensive documentation.
- Performed back-up procedures regularly, protecting valuable information.
- Managed helpdesk queries efficiently, leading to improved customer service ratings.
- Resolved hardware malfunctions to prevent work disruption.
IT Technician & Network Assistant
University of Huddersfield
Huddersfield , West Yorkshire
08.2021 - 11.2023
- Company Overview: School of Computing & Engineering
- Allocating the jobs and coordinating IT engineers' diaries
- Providing technical support over the phone to all IT users
- Managing everyday IT complications throughout the company (diagnostics, repairs and set ups etc…)
- Investigating and implementing ways to reduce calls to the Help Desk
- Updating support documentation
- Responding to enquiries within the time scale and meeting deadlines
- Communicating with customers and keeping them updated on the progress of their enquiry
- Provide troubleshooting and configuration support for client desktop and networking environment
- School of Computing & Engineering
- Company Overview: Computing & Library Services
- Laptop Recall Project - duties included:
- Reimaging Windows laptop to a fully managed Intune based image
- Computing & Library Services
Assistant IT Technician
Griffin Automotive Leeds
Leeds, West Yorkshire
10.2018 - 08.2021
- Dealing with customers and suppliers
- Responsible for keeping records of all financial transactions
- Credit Control
- Prepare payments for signature
IT Helpdesk Operator
Mapna Generator Company
Tehran, Iran
04.2012 - 08.2016
- Allocating the jobs and coordinating IT engineers' diaries
- Providing technical support over the phone to all IT users
- Managing everyday IT complications throughout the company (diagnostics, repairs and set ups etc…)
- Investigating and implementing ways to reduce calls to the Help Desk
- Updating support documentation
- Responding to enquiries within the time scale and meeting deadlines
- Communicating with customers and keeping them updated on the progress of their enquiry
- Provide troubleshooting and configuration support for client desktop and networking environment
Education
BSc (Hons) - Computer Science with Cyber Security SW
Huddersfield University
Huddersfield 09.2019 - 07.2023
Access to Higher Education - Computer science
Leeds College
Leeds 09.2018 - 08.2019
BSc (Hons) - Computer Software
Islamic Azad University Karaj
Karaj 01.2009 - 01.2012
A-Levels - Maths
Borhan high school
Tehran09.2008
Skills
- C
- Python
- Java
- Linux
- Windows Operating Systems
- Remote desktop support capability
- Software installation and configuration
- Hardware repair and upgrades
- Active Directory
- PC and laptop builds
- IT help desk services
- Customer Service
References
References available upon request.
Timeline
IT Support Assistant
PCCO
11.2023 - 02.2024
IT Technician & Network Assistant
University of Huddersfield
08.2021 - 11.2023
BSc (Hons) - Computer Science with Cyber Security SW
Huddersfield University
09.2019 - 07.2023
Assistant IT Technician
Griffin Automotive Leeds
10.2018 - 08.2021
Access to Higher Education - Computer science
Leeds College
09.2018 - 08.2019
IT Helpdesk Operator
Mapna Generator Company
04.2012 - 08.2016
BSc (Hons) - Computer Software
Islamic Azad University Karaj
01.2009 - 01.2012
A-Levels - Maths
Borhan high school
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