Roza Harutjunjanova
London,UK
Summary
Multilingual hospitality professional with over 10 years of experience in food and beverage operations, customer service, and administrative support across the UK, Canada, and the Czech Republic. Currently pursuing a degree in business management and leadership, enhancing time management and task prioritization skills. Demonstrated success in multicultural environments through precision and initiative. Aiming to leverage academic knowledge and practical experience for career advancement.
Overview
16
16
years of professional experience
1
1
Certification
Work history
F&B Supervisor
Conrad St. James's
London, UK
02.2023 - 03.2026
- Collaborated with kitchen staff for seamless food preparation and delivery.
- Oversaw cash handling procedures, ensuring accurate accounting at end of shifts.
- Coordinated catering events to ensure smooth execution and client satisfaction.
- Maintained clean, hygienic conditions in line with health and safety regulations.
- Ensured high standards of customer service were consistently maintained.
- Enforced strict adherence to alcohol laws and regulations.
- Fostered positive work environment through team-building exercises.
- Handled customer complaints professionally, resolving issues swiftly and effectively.
- Monitored food quality, addressing any inconsistencies promptly.
- Trained new staff members on company policies and procedures.
- Managed daily operations in fast-paced food and beverage establishment.
- Delivered outstanding guest experience, ensuring constant up-to-date knowledge of daily specials and menu items.
- Smoothened shift transitions, establishing effective and efficient lines of communication during hand-over procedures.
- Trained, coached and mentored staff to constantly maximise performance and guest satisfaction.
- Identified and maximised upselling opportunities to increase sales and profits.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Led team to deliver outstanding hospitality operations.
Assistant General Manager
The Oystercatcher
London, UK
07.2021 - 07.2022
- Prioritised staff welfare for improved morale and commitment.
- Managed inventory, ensured consistent supply of resources.
- Implemented budgeting controls to maintain financial stability.
- Facilitated financial reporting, created transparency in business transactions.
- Fostered a positive work environment with regular team-building activities.
- Conducted regular employee training to enhance skillsets.
- Supervised daily operations for seamless business activities.
- Ensured compliance with health and safety standards for a safe workplace.
Testing Operative
Sodexo Mass Testing Centre
London, UK
01.2021 - 06.2021
- Utilised tools properly to maintain their longevity and effectiveness,.
- Maintained clean work area with regular tidying up tasks.
- Assisted colleagues, fostered a positive work environment.
- Performed daily checks to guarantee equipment functionality.
Senior Waiter
Corbin & King Restaurant Group
London, UK
01.2019 - 11.2020
- Managed table settings for enhanced dining experience.
- Checked quality of delivered goods promptly upon arrival, preventing any potential issues before they arose.
- Improved restaurant efficiency with timely food delivery to tables.
- Contributed positively to team morale by maintaining a supportive attitude towards colleagues on shift.
Supervisor
Spice Indian Bistro
Toronto, Canada
01.2018 - 12.2018
- Managed daily operations to increase productivity.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Implemented company policies effectively, maintained high standards of service delivery.
- Assisted in the recruitment process for hiring quality staff members.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Trained new hires and set up mentoring relationships to drive team performance.
Senior Waiter
Corbin & King Restaurant Group
London, UK
12.2016 - 12.2017
Waiter and Bartender
Luton Hoo Hotel Golf & Spa
Luton, UK
01.2016 - 11.2016
- Delivered excellent customer service through friendly and polite interaction.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Explained dish components clearly to inform customers' decisions.
- Managed table settings for optimal dining experience.
Sales representative
Raj Orisku
Brno, Czech Republic
09.2014 - 11.2015
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Maintained thorough records of all sales activities to ensure transparency.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
Data Evaluator (Part-time)
CGI IT
, Czech Republic
07.2010 - 05.2014
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Business Management and Leadership (Hons) -
The Open University
United Kingdome 10.2023 -
Social Studies and Religions
Masaryk University
Czech Republic 01.2010 - 01.2013
A-Levels -
J.G. Mendel grammar school
Czech Republic 01.2006 - 01.2010
Skills
- Customer service excellence
- Active listening
- Cultural competency
- Complaint resolution
- Inclusive atmosphere creation
- Team leadership
- Task delegation
- Coaching and mentoring
- Training facilitation
- Staff motivation
- Operational management
- Inventory control
- Health and safety compliance
- Event planning
- Multi-priority management
- Financial reporting
- Microsoft Office proficiency
- Data processing and record maintenance
- Administrative support
Certification
- New Skills Academy (2019) - Project Management Certificate, Events Management Certificate
- Udemy (2020) - The Business of Logistics, Logistics and Supply Chain Management Masterclass
- WSET Spirits Level 1, WSET Spirits Level 2, WSET Wines level 1
- Cambridge English FCE (C1), English driver's license
Languages & Cultural Competence
Fluent in English, Czech, and Armenian, with intermediate Russian.
Demonstrating cultural sensitivity and adaptability in diverse work environments.
Timeline
Business Management and Leadership (Hons) -
The Open University
10.2023 -
F&B Supervisor
Conrad St. James's
02.2023 - 03.2026
Assistant General Manager
The Oystercatcher
07.2021 - 07.2022
Testing Operative
Sodexo Mass Testing Centre
01.2021 - 06.2021
Senior Waiter
Corbin & King Restaurant Group
01.2019 - 11.2020
Supervisor
Spice Indian Bistro
01.2018 - 12.2018
Senior Waiter
Corbin & King Restaurant Group
12.2016 - 12.2017
Waiter and Bartender
Luton Hoo Hotel Golf & Spa
01.2016 - 11.2016
Sales representative
Raj Orisku
09.2014 - 11.2015
Data Evaluator (Part-time)
CGI IT
07.2010 - 05.2014
Social Studies and Religions
Masaryk University
01.2010 - 01.2013
A-Levels -
J.G. Mendel grammar school
01.2006 - 01.2010