non-clinical/clerk
NHS
London, England
07.2025 - 07.2025
- Answered telephone calls and allocated appointment slots to patients efficiently
- Answered telephone calls, providing information and directing callers to the appropriate individuals.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Engaged with customers to better understand needs and deliver excellent service.
- Entered data accurately into hospital system, organising and updating patient records to enhance accessibility for medical staff.
- Welcomed patients and visitors with professionalism and a friendly attitude at reception.
- Developed strong communication, organisational, and time-management skills
- Maintained clean, safe working environments, reducing accident risks and ensuring compliance with health standards.