Royston Gabriel J Nazareth
Student
Leeds,United Kingdom
Summary
Results Driven with over 5 years of Experience in Petrochemical, oil and gas industries in offshore and onshore in India and Saudi Arabia. Skilled and experienced client service executive well-versed in solving customer and client problems. Aspiring to grow in an organization where I can utilize my skills along with leadership qualities to gain experience and achieve personal as well as organizational goals.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Bartender (Part Time)
ARC Inspirations
Leeds
06.2023 - Current
- Greeting and interacting with customers in a friendly and professional manner
- Having a strong knowledge of different types of alcohol, cocktail recipes and drink ingredients
- Staying updated on current drink trends and popular beverages
- Keeping track of bar inventory, including alcohol, mixers, and garnishes
- Performing routine cleaning and maintenance tasks to ensure a safe and hygienic environment
- Handling cash, credit card payments, and tabs accurately
- Working as part of a team to ensure a smooth and efficient operation of the bar
- Adhering to safety standards to prevent accidents and injuries.
Customer Support Executive
Amazon
09.2020 - 01.2023
- Logged customer communications for complete service records.
- Operated switchboard systems successfully to manage high call volumes.
- Entered, updated and removed customer information to keep accounts current.
- Maintained up-to-date client records in database systems.
- Improved customer satisfaction ratings through responsive query resolution.
- Explained benefits and advantages of different product and service offerings to customers.
- Resolved complaints with proactive problem-solving and analysis.
- Managed online live chat, supporting up to 4 customers simultaneously.
- Reduced customer wait times by adhering to call target timeframes.
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Supervisor/Project Lead
Expertise Contracting Company
Jubail
01.2018 - 01.2020
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Recognize and escalate recurring problems, inferior processes or outdated procedures
- Accept additional projects or areas of responsibility that will improve the team’s performance
- Support all team members by assisting with administration when requested
- Ability to communicate effectively both verbally and in writing with customers and colleagues with all levels of technical and non-technical skill sets
- Understanding the scope of work for the assigned project
- Preparing the manpower and Equipment requirements for the project
- Analysis and review of the drawings related to job, accordingly prepare the list of materials and tools required for the job
- Coordinated and worked with the Project managers to resolve the technical issues to complete the project within the contractual dates
- Allocating supervisors to different sites and dividing the work among them
- Participate in project meetings and discussions with the Client as required
- Daily updating the progress and report the same to the client
- Site verification and coordinating the pre turn around activities
- Ensuring that the site work is going on as per approved method of statement and drawings provided
- Worked in major static equipment’s like heat exchanger’s, Columns, Vessel, Furnace, Flare, Valves
- Coordinating with the Client and company in order to provide mobile equipment’s such as crane, trailers, pay loaders, excavators, man lift, forklift etc
- Ensured that all site operations were carried out in safe and productive manner
- Ensure the implementation of all the HSE procedures and standards for the areas.
Assistant Dive Mechanical Technician
GOL Offshore Ltd. Mumbai, India
04.2014 - 07.2017
- Experience in repairs, maintenance of both Air/Saturation Dive systems and all life support system
- Experience of repairing, maintenance and modification of hydraulic and pneumatic power packs
- Good knowledge of refrigeration and air conditioning
- Performed repair, servicing, overhauling & testing of pumps and compressors
- Carried out launch and recovery of divers in a 2 men saturation Bell
- Solved various problems related to underwater hydraulic tools like impact wrench, grinder and water jet system
- Experience in repairs and servicing of Kirby Morgan diver hats
- Experience of working with high pressure lines and systems
- Actively participated in Three Dry Docks at Colombo, Sri Lanka and in India at Kochi & Mumbai
- Monitor the workplace frequently to identify unsafe or unhealthy conditions and take necessary actions to correct the hazardous condition
- Actively participated in the safety meetings and safety drills carried out
- Made sure the divers life is always safe and not at any risk
- Safety is the main priority
- Assist other Technicians with technical expertise as required.
Education
MSc in Advanced Engineering Management -
Leeds Beckett University
01.2023 - Current
Bachelor’s Degree in Mechanical Engineering - undefined
Visveshvaraiah Technological University
01.2013 - undefined
Skills
- STCW, NEBOSH Courses
- Leadership
- Time Management
- Strategic planning
- Complex resource management
- Production reporting
- Knowledge of Microsoft Tools
- Marketing and sales experience
- Communication skills
- Problem-solving
- Presentation skills
- Workplace safety
- Blueprint reading
Certification
- Project Management Simplified – LinkedIn Learning.
- NEBOSH (International General Certificate)
- Helicopter Underwater Escape Training (HUET)
- Fire Prevention And Fire Fighting
- Personal Survival Techniques
- Certificate Of Proficiency In Personal Safety & Social Responsibility
- Elementary First Aid
Personal Information
- Date of birth: 05/14/89
- Nationality: Indian
Timeline
Bartender (Part Time)
ARC Inspirations
06.2023 - Current
MSc in Advanced Engineering Management -
Leeds Beckett University
01.2023 - Current
Customer Support Executive
Amazon
09.2020 - 01.2023
Supervisor/Project Lead
Expertise Contracting Company
01.2018 - 01.2020
Assistant Dive Mechanical Technician
GOL Offshore Ltd. Mumbai, India
04.2014 - 07.2017
Bachelor’s Degree in Mechanical Engineering - undefined
Visveshvaraiah Technological University
01.2013 - undefined
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