Roy Jere Mpezeni
Cardiff
Summary
Highly accomplished and hands-on Merchandising professional with 18 years of extensive experience in efficient retail operations for leading UK agencies and major retailers. Proven expertise in successful store refits, new store launches, seasonal changeovers, and complex replenishment projects. Adept at leveraging strong planning, communication, and system utilization skills to optimize product display, enhance customer experience, and ensure seamless project execution. Committed to delivering efficient stock management solutions, particularly during peak trading periods, promotional events, and seasonal changeovers. Skilled in working with diverse retail partners including Sainsbury's, Tesco, Asda, Morrison's, Waitrose, Argos, B&Q, Homebase, Wickes, Jewson, Range and Dulux Paint.
Overview
26
26
years of professional experience
8002
8002
years of post-secondary education
Work history
Merchandiser/Team Leader
Cardiff Merchandising Ltd, Cardiff UK (Shopfitting & Merchandising)
Cardiff, UK
04.2016 - Current
- Lead/support teams deployed across the UK for major retailers, including new store launches, store refits, refurbishments, and seasonal support services.
- Collaborate with clients such as Sainsbury's, Argos, Asda, Tesco's, B&Q, and Jewson to ensure project success and client satisfaction.
- strategically manage stock replenishment from external deliveries, ensuring efficient movement and display within new and refurbished store environments.
- Utilize in-store systems for accurate label printing and operational duties, contributing to seamless project execution.
- Trained and mentored new team members on merchandising standards and operational procedures.
- Ensured compliance with health and safety regulations throughout merchandising activities and team operations.
- Delivered exceptional customer service to enhance shopping experience.
Merchandiser/Team Leader
Transform Ltd, Cardiff UK (Shopfitting & Merchandising)
Cardiff
09.2010 - 12.2015
- Successfully executed store refits, refurbishments, and special projects across the country including The B&Q Lighting Review and Tesco's F&F initiatives.
- Managed support teams, ensuring timely and effective completion of merchandising tasks in diverse retail settings.
- Implemented efficient display strategies to align with brand guidelines and promotional objectives.
- Ensured adherence to planograms and merchandising standards across multiple retail environments.
Merchandiser
MDO, Cardiff UK (Shopfitting & Merchandising)
Cardiff
01.2007 - 04.2010
- Contributed to the launch of new stores, refits, refurbishments, and seasonal support services for major retailers like Homebase, B&Q, and Range.
- Executed stock management and seasonal changeovers, ensuring product availability and visual merchandising standards.
- Participated in special projects, such as the Dulux Paint review, providing hands-on support and expertise.
Computer Hardware Inspection (Quality Control)
Partners IT Ltd, Cardiff UK (Information Tech Consultancy/Activities)
Cardiff
02.2005 - 11.2006
- Performed meticulous quality control inspections of computer hardware components, ensuring adherence to stringent industry standards.
- Identified and reported defects, contributing to improved product reliability and customer satisfaction.
- Developed and maintained documentation for inspection processes and quality control measures to enhance operational efficiency.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Quality Inspector
Nippon Electric Glass NEG, Cardiff Bay UK (Electronics)
Cardiff Bay
01.2004 - 02.2005
- Conducted rigorous quality inspections of TV screens for Panasonic and other electronic manufacturers.
- Consistently met high-quality standards within narrow tolerance margins.
- Documented inspection results and communicated findings to relevant departments to promote corrective actions.
- Provided detailed reports after every inspection, supporting informed decision making.
- Collaborated with engineering teams to troubleshoot and resolve quality-related issues.
- Trained new inspectors on quality assurance protocols and inspection techniques.
Production line operative
Elevations People-Allied Bakery/Memory Lane Cakes
Newport(Agency)
01.2003 - 04.2004
- Monitored product quality and conducted inspections to identify defects and ensure compliance.
- Followed health and safety regulations to maintain a safe working environment.
- Reported any issues or malfunctions to supervisors for prompt resolution.
- Maintained cleanliness and organisation of work area to enhance productivity.
- Ensured safety with rigorous adherence to health and safety protocols.
- Collaborated with team members to streamline production processes and improve output.
- Assisted in training new staff on operational procedures and safety measures.
Production operative
Meridian Business Support /RF Brooks
Newport(Agency)
01.2002 - 03.2004
- Worked on a fast-paced production line, ensuring efficient and quality-controlled output.
- Collaborated with team members to maintain high standards of quality control.
- Maintained a clean work environment, promoting overall well-being of staff.
- Worked on packaging tasks, ensured product protection during transit.
- Monitored quality control processes to ensure customer satisfaction.
Kitchen Assistant/Cook
TGI Fridays(Restaurant)
Cardiff
01.2000 - 01.2003
- Supported kitchen operations, including food preparations, inventory management, and maintaining high standards of cleanliness.
- Maintained cleanliness and organisation of kitchen areas following health and safety standards.
- Contributed to inventory management by checking stock levels and reporting shortages promptly.
- Ensured proper waste disposal to maintain a hygienic kitchen environment.
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
- Prepared ingredients for increased speed of cooking process.
- Assisted in inventory management to avoid food wastage.
Education
Business & Marketing
University of Wales Newport
Newport, WalesMarketing in Practice, CIM Accredited
Coleg Glan Hafren
Cardiff, WalesMarketing Management
University of Zambia
Zambia8 GCSE'S 'o' Levels
Lubuto Secondary School
ZambiaSkills
- Retail operations: Merchandising & Profiling, Store Refits & Refurbishments, New Store Launches, Seasonal Changeovers, Replenishment, Stock Management, POS Installation, Planogram Execution
- Project Management: Support Team Collaboration, Project Delivery, Deadline Management, Cross-functional Collaboration
- Critical thinking capabilities
- Retail software proficiency
- Technical Skills: In-Store System Operations, Label Printing, MS Office Suite (Word, Excel, PowerPoint)
- Interpersonal Skill: Excellent Communication, Negotiation, Team Leadership, Client Relationship Management
Reference:
Available on request
Hobbies:
Reading and Sports
Affiliations
- Reading and Sports
References
References available upon request.
Timeline
Merchandiser/Team Leader
Cardiff Merchandising Ltd, Cardiff UK (Shopfitting & Merchandising)
04.2016 - Current
Merchandiser/Team Leader
Transform Ltd, Cardiff UK (Shopfitting & Merchandising)
09.2010 - 12.2015
Merchandiser
MDO, Cardiff UK (Shopfitting & Merchandising)
01.2007 - 04.2010
Computer Hardware Inspection (Quality Control)
Partners IT Ltd, Cardiff UK (Information Tech Consultancy/Activities)
02.2005 - 11.2006
Quality Inspector
Nippon Electric Glass NEG, Cardiff Bay UK (Electronics)
01.2004 - 02.2005
Production line operative
Elevations People-Allied Bakery/Memory Lane Cakes
01.2003 - 04.2004
Production operative
Meridian Business Support /RF Brooks
01.2002 - 03.2004
Kitchen Assistant/Cook
TGI Fridays(Restaurant)
01.2000 - 01.2003
Business & Marketing
University of Wales Newport
Marketing in Practice, CIM Accredited
Coleg Glan Hafren
Marketing Management
University of Zambia
8 GCSE'S 'o' Levels
Lubuto Secondary School