Roy Stevens

• Coordinated incoming and outgoing quality staff to optimise efficiency and guarantee deadlines were met.
• Responsible for compliance with ISO 9001:2015 standards for

Quality Management System.

• Regularly maintained quality policy and quality management system manual.
• Organised and managed internal audit schedule.
• Executed internal audits to verify adherence to procedures.
• Served as representative for external certification body, conducting

one recertification and two surveillance audits. Only one non-conformity identified during all external audits.

• Carried out external audits for subcontractors to confirm alignment with AFL specifications.
• Managed resolution of customer complaints for EMEA, collaborating with customers to orchestrate returns, conducting comprehensive root cause analysis, and establishing corrective and preventative measures, relaying findings to relevant department heads, and where necessary, presenting results to customers.
• Executed verification and validation of new products in production line.
• Conducted First Article Inspections on new supplier parts.
• documentation management using Excellence Through Quality System, guaranteeing proper revision status and approvals are finalized before document distribution to production lines.
• Collecting and managing all quality data (scrap rate, process performance, PPM) to present to the directors at the end of every month.

• Developed standard operating procedures and work instructions to help with consistency during manufacturing
• Aided in budget preparations through acquisition of quotes and business cases for essential equipment
• Optimised manufacturing processes through development and implementation of lean methodologies such as value stream mapping and takt times to ensure correct workflow.
• Supported routine troubleshooting efforts in production, with emphasis on ultra high fibre cable assemblies (1728 fibres and up)
• Performed equipment maintenance and in-house calibration on equipment.
• Helped develop processes for new product introductions.

• Organised and managed 65 operators across three production lines, achieving an OTIF target of 98%.
• Implemented visual management strategies for each line to enhance efficiency.
• Conducted daily meetings with team leaders to review and align on production plans.
• Collected and presented process efficiency data to present to directors during monthly reviews.
• Oversaw skills and training matrix for all operators to ensure competency.
• Developed tailored training plans for team leaders to help with growth.

• shadowing Manufacturing Engineers to develop a deeper technical understanding of fibre products and equipment.
• production troubleshooting to resolve operational issues.
• Conducted routine maintenance on machines.
• developing engineering samples for external laboratory testing.

• Conducted testing of fibre optic assemblies, verifying insertion loss and return loss, and accurately documenting test results.
• Performed fault finding and troubleshooting during the testing process to identify and resolve performance issues.
• Trained and supported new operators on fibre optic testing procedures.
• Cross-trained across all production processes to enhance fault finding capability and improve overall testing efficiency.