ROY SAN JUAN
Little Harrowden,Northamptonshire
Summary
Strategic and results-driven Head of IT with over 15 years of experience leading, scaling, and managing enterprise technology environments. Adept at aligning IT strategy with organisational goals, driving digital transformation, and strengthening security frameworks to enhance operational efficiency. Proven track record in managing large, high-performing technical teams, optimising vendor partnerships, and delivering measurable cost savings. Recognised for building resilient IT infrastructures and enabling business growth through innovation and robust governance.
Overview
16
16
years of professional experience
1
1
Certification
Work history
INFORMATION TECHNOLOGY FINANCE OPERATIONS SUPPORT MANAGER
ASOS.com
London
2017.12 - 2025.10
- Oversaw vendor relationships, negotiated contracts, and monitored performance to ensure maximum value.
- Prepared and consolidated financial data for monthly and annual closing cycles.
- Implemented automation across billing, invoicing, and asset management processes.
- Ensured compliance with GDPR, SOX, and internal governance frameworks.
- Managed lifecycle of hardware and software assets.
- Led a team of support professionals and set performance KPIs.
- Delivered thousands of pounds in annual cost savings through vendor renegotiations.
- Automated key financial processes, reducing manual workload by 80%.
- Designed and implemented training to further develop staff based on business goals.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Fostered interdepartmental collaboration, driving towards shared objectives.
IT SERVICE DELIVERY MANAGER
ASOS.com
London
2015.10 - 2017.12
- Spearheaded end-to-end delivery of high-value service improvement initiatives.
- Orchestrated complex service transition projects valued at over £X million.
- Resolved high-severity issues and ensured alignment with business needs.
- Implemented ITIL-aligned process enhancements, improving turnaround times.
- Monitored performance metrics, identified areas for improvement.
- Responded promptly to service issues, minimised downtime and disruption.
- Employed risk management strategies to mitigate potential threats.
- Liaised between technical team and clients, facilitated effective communication.
- Led project teams for successful completion within deadlines.
- Managed IT service delivery to improve customer satisfaction.
3RD PARTY TEAM LEAD
ASOS.com
London
2014.04 - 2015.10
- Orchestrated vendor-driven service improvements and ensured SLA compliance.
- Optimised workflows, reducing ticket resolution times.
- Integrated external support teams into ASOS's IT ecosystem.
- Conducted comprehensive performance reviews for continuous improvement.
- Identified skill gaps within the team and organised relevant training sessions.
- Drove process improvements through rigorous analysis of existing procedures.
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
- Liaised with senior management on strategic planning initiatives, contributing valuable insights.
- Managed complex projects, ensuring high-quality outputs.
- Represented organisations at seminars, conferences and business events.
APPLICATION DEVELOPER (RED PRAIRIE)
ASOS.com
2011.07 - 2014.03
- Delivered full-cycle development of Red Prairie WMS enhancements.
- Improved application performance and reduced processing times.
- Revitalised legacy modules to improve stability.
- Enhanced application performance by conducting regular system tests.
- Volunteered guidance on best coding practices to junior developers, facilitating team growth and learning.
- Developed user-friendly applications for improved customer experience.
- Collaborated with team members to create innovative application features.
- Supported large-scale systems with secure, well-performing software systems.
WMS SYSTEM ANALYST / SHIFT LEADER
ASOS.com
2011.01 - 2012.07
- Ensured uninterrupted WMS performance during peak periods.
- Proactively resolved high-severity issues.
- Reduced incident resolution times.
SYSTEMS ANALYST
ASOS.com
2009.12 - 2011.12
- Supported early digital transformation initiatives.
- Reduced manual processes and improved data accuracy.
- Facilitated system upgrades with minimal disruption.
Education
GCSEs - English, Mathematics, Science and additional subjects
ST Michaels catholic high school
United KingdomSkills
- Strategic & Business Leadership
- IT strategy and 3-5-year roadmap development
- Digital transformation and legacy modernisation
- Multi-million-pound budget ownership and forecasting
- C-suite and board-level stakeholder engagement
- Vendor and contract negotiation (cloud, SaaS, infrastructure)
- IT governance
- GDPR
- SOX compliance
- Enterprise architecture
- Systems integration
- AI
- Automation
- Data analytics adoption
- High-performing team leadership
- Mentoring
- Agile
- Scrum
- ITIL
- PRINCE2 project delivery
- Organisational change management
- Conflict resolution
- Emotional intelligence
- Rapid decision-making during incidents and outages
Websites
Certification
ITIL Foundation Certification
Custom Section
IT strategy and 3-5-year roadmap development, Digital transformation and legacy modernisation, Multi-million-pound budget ownership and forecasting, C-suite and board-level stakeholder engagement, Vendor and contract negotiation (cloud, SaaS, infrastructure), IT governance, GDPR, SOX compliance, Enterprise architecture and systems integration, AI, automation, and data analytics adoption, High-performing team leadership and mentoring, Agile, Scrum, ITIL, PRINCE2 project delivery, Organisational change management, Conflict resolution and emotional intelligence, Rapid decision-making during incidents and outages
Timeline
INFORMATION TECHNOLOGY FINANCE OPERATIONS SUPPORT MANAGER
ASOS.com
2017.12 - 2025.10
IT SERVICE DELIVERY MANAGER
ASOS.com
2015.10 - 2017.12
3RD PARTY TEAM LEAD
ASOS.com
2014.04 - 2015.10
APPLICATION DEVELOPER (RED PRAIRIE)
ASOS.com
2011.07 - 2014.03
WMS SYSTEM ANALYST / SHIFT LEADER
ASOS.com
2011.01 - 2012.07
SYSTEMS ANALYST
ASOS.com
2009.12 - 2011.12
GCSEs - English, Mathematics, Science and additional subjects
ST Michaels catholic high school