Roy Ritchie
Bathgate,West Lothian
Summary
Dynamic and detail-oriented professional with a strong foundation in customer service and public relations, complemented by exceptional teamwork and leadership abilities. Adept at effective communication and critical thinking, ensuring seamless order taking and food service. Proficient in drinks service, cocktail mixing, and table setting standards, with proven skills in cash handling and first aid training. Committed to enhancing operational efficiency while pursuing opportunities for career advancement within the hospitality industry .
Overview
4
4
Languages
1
1
Certification
4
4
years of post-secondary education
12
12
years of professional experience
Work history
Bar Attendant / Waiter
Plaza Premium Lounge, Edinburgh Airport
Edinburgh
2023.01 - 2024.12
- Maintained cleanliness standards across bar areas to support hygiene and safety always.
- Served drinks at the bar using product knowledge and professional etiquette consistently.
- Started on a temporary assignment and secured permanent work after security vetting success.
- Advised customers using knowledge of the full beverage menu and drink options.
- Handled cash transactions accurately to reduce end-of-shift discrepancies consistently.
- Delivered friendly service to create a welcoming environment for all visitors.
- Checked identification before serving alcohol to meet legal requirements every shift.
- Restocked bar supplies regularly to improve efficiency during service hours.
- Used appropriate glassware and garnishes to enhance drink presentation clearly.
- Prepared mixed drinks and poured wine, beer, and non-alcoholic options on time.
- Changed beer kegs safely and efficiently while following hygiene guidelines throughout shifts.
Waiter / Bartender
Hot Flame Buffet Banquet Restaurant
Livingston, West Lothian
2022.01 - 2023.12
- . Delivered courteous and efficient table service in high-volume setting.
- . Managed setup and resetting of multiple tables concurrently during peak periods.
- . Handled customer inquiries and ensured tables were cleared and restocked promptly.
- . Worked effectively within team to ensure smooth daily operations.
- Conducted basic cleaning duties diligently, maintaining cleanliness standards of establishment.
- Greeted and seated guests warmly, creating inviting ambience right from their entrance into venue.
- Demonstrated flexibility by covering various shifts as required.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
Bartender
Britannia Hotel
Edinburgh
2021.01 - 2022.12
- Managed bar operations, inventory control, and service during large hotel events.
- Maintained high standards of hygiene and cleanliness behind bar.
- Provided efficient service in fast-paced environment and assisted with food service when required.
- Responsible for closing procedures and securing bar area at end of day.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Checked identification of customers to ensure legal drinking age compliance.
- Resolved customer complaints promptly to maintain good relationships.
- Recommended drinks to customers, increasing overall sales.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Completed end-of-day clean up to reset bar for next day.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands
Bartender / Waiter
The Vu Wedding Venue
Bathgate, West Lothian
2020.01 - 2021.12
- Coordinated food and beverage service for weddings and events.
- Prepared venue layouts, assembled dance floors, and assisted with event setup.
- Served meals and drinks professionally, maintaining clear communication with kitchen and event staff.
- Responsible for clearing down, cleaning, and inventory management post-event.
- Demonstrated professionalism and patience whilst dealing with difficult customers.
- Checked identification to ensure legal age requirements for alcohol consumption were met.
- Provided menu suggestions based on knowledge of popular items.
- Kept customers satisfied with timely service delivery.
- Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
- Welcomed guests with friendly conversation and fun atmosphere.
- Served guests spirits, lagers and stouts at bar.
- Followed food safety and hygiene requirements to protect guests.
Waiter / Bartender
Hot Flame Buffet Banquet Restaurant
Livingston, West Lothian
2017.05 - 2020.01
- Took orders accurately whilst multitasking efficiently under pressure.
- Greeted and seated guests warmly, creating inviting ambience right from their entrance into venue.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Verified completed orders and served guests at tables.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Kitchen Porter / Assistant
La Garrigue
Edinburgh
2015.02 - 2017.03
- . Supported chefs and kitchen staff with daily operations.
- . Managed all cleaning duties, waste disposal, and hygiene standards.
- . Assisted with basic food preparation and ingredient handling.
- Cleaned work surfaces, ensured hygiene standards were met.
- Swept and mopped floors at end of shifts to ensure tidy workspace next day.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
Order retail assistant
RAJA Tandoori
Carluke
2012.11 - 2014.05
- Manage inbound telephone orders, capturing details accurately to support order fulfillment improvement.
- Improved customer service by accurately operating cash register and processing payments.
- Assembled pizzas accurately for customer orders, maintaining fast retail-area turnaround times.
- Support facility readiness by performing various cleaning tasks across designated areas.
Education
SVQ Level 1 - Hospitality
Motherwell College
Motherwell, North Lanarkshire 2005.01 - 2006.01
SVQ Level 1 - Sport Fitness & Football
Motherwell College
Motherwell, North Lanarkshire 2004.01 - 2005.01
HND - Computing & IT
Motherwell College
Motherwell, North Lanarkshire 2001.01 - 2003.01
Skills
- Team management and leadership
- Time management
- Food safety compliance
- Stress resilience
- Confidentiality adherence
- Food and beverage operations
- Table setup and clearing
- Flexible work schedule
- Calm under pressure
- Food service
- Physical endurance
- Coffee making
- Positive attitude
- Calm demeanour
- Customer service excellence
- Critical thinking
Certification
Workplace Safety Interactive 31/05/2020
Teamwork interactive 13/05/2020
Steward training interactive 27/04/2020
Safeguarding Children and Adults at Risk interactive 25/05/2020
First Aid In The Workplace (employees) interactive 19/06/2020
Fire Safety interactive 24/05/2020
Customer Service Essentials interactive 27/04/2020
Conflict Management Interactive 27/04/2020
References
Jaun, Manager, +447740823470, 01506 460500, 26-29 Almondvale Avenue, Livingston, EH54 6QX, Livingston Designer Outlet
Interests
Team sport, Reading, Travels
Affiliations
- All Sports, Reading, Drawing, Making Ai Songs
Languages
English
Fluent
French
Beginner
German
Intermediate
Filipino
Beginner
Timeline
Bar Attendant / Waiter
Plaza Premium Lounge, Edinburgh Airport
2023.01 - 2024.12
Waiter / Bartender
Hot Flame Buffet Banquet Restaurant
2022.01 - 2023.12
Bartender
Britannia Hotel
2021.01 - 2022.12
Bartender / Waiter
The Vu Wedding Venue
2020.01 - 2021.12
Waiter / Bartender
Hot Flame Buffet Banquet Restaurant
2017.05 - 2020.01
Kitchen Porter / Assistant
La Garrigue
2015.02 - 2017.03
Order retail assistant
RAJA Tandoori
2012.11 - 2014.05
SVQ Level 1 - Hospitality
Motherwell College
2005.01 - 2006.01
SVQ Level 1 - Sport Fitness & Football
Motherwell College
2004.01 - 2005.01
HND - Computing & IT
Motherwell College
2001.01 - 2003.01