ROY MCBAIN

• In my fourth year of Adult Apprentice Electrician where I have been working alongside licensed Electrician's gaining work experience and knowledge to become a qualified electrician.
• Identifying, analyzing, troubleshooting, and repairing electrical faults
• Order replacement parts, and communicate professionally with clients and other crew members like construction workers and plumbers
• Learning to read and understand drawings, circuit diagrams, and electrical code specifications for wiring layouts, install conduits, pull wires, and connect various electrical components
• Carry out routine inspections to ensure adherence to safety regulations
• Experience in installing wiring in buildings, repairing electronic controls under supervision
• Tested electrical systems, ensuring proper functionality.
• Used hand and power tools and diagnostic equipment to complete various aspects of jobs.
• Assisted with electrical installations, including lighting and smoke detectors.
• Supported team members to deliver high-quality workmanship.
• Installed electric switches and sockets.

Travelled to on-site destinations, storing and transporting required tools and equipment.

• Installing containment eg conduit, trunking and some experience with metal tray

• Company Overview: Xeretec are a leading integrator of digital print hardware, software, solutions and services and have grown to become Xerox's largest partner in Europe specialising in managed print services and production print technology. I have held the following roles since joining the Company in 2011.
• Customer facing role with responsibility for installing and updating printers within customer premises.
• Carrying out site surveys to ensure correct man power & tools are available for printer moves.
• Help plan moves and installations of printers to ensure that all health & safety aspects are covered.
• Providing site support around client offices for ongoing maintenance of printers.
• Providing technical support and advice to customers including handling and resolving customer complaints in a professional manner.
• Preparation of new & refurbished printers to ensure that these are ready for installing.
• Decommissioning of old printers.
• Responsible for ensuring that the warehouse is a safe and tidy working environment at all times.
• Picking and recording stock on Xeretec MRP system.
• Moving palletised items safely and securely.

• Customer facing role with responsibility for installing and updating printers within customer premises.
• Carrying out site surveys to ensure correct man power & tools are available for printer moves.
• Help plan moves and installations of printers to ensure that all health & safety aspects are covered
• Providing site support around client offices for ongoing maintenance of printers
• Providing technical support and advice to customers including handling and resolving customer complaints in a professional manner.
• Preparation of new & refurbished printers to ensure that these are ready for installing
• Decommissioning of old printers
• Responsible for ensuring that the warehouse is a safe and tidy working environment at all times.
• Picking and recording stock on Xertec MRP system.
• Moving palletised items safely and securely

• This role working as part of a team and alone to drive the helpdesk forward and ensuring that SLA's and KPI's are not only met but exceeded.
• Additional responsibilities from level 1 Analyst included in depth remote technical support for all aspects of printer support and solution support.
• Providing direction and coaching to to Level 1 Agents.
• Responsible for concluding queries, ensuring that high standards were maintained at all times.

• This role working as part of a team and alone to drive the helpdesk forward and ensuring that SLA's and KPI's are not only met but exceeded.
• Additional responsibilities from level 1 Analyst included in depth remote technical support for all aspects of printer support and solution support.
• Providing direction and coaching to to Level 1 Agents.
• Responsible for concluding queries, ensuring that high standards were maintained at all times.

• Responsible for providing an extremely high-level customer focused support within a team focused environment; working to agreed Service Level Agreements and Key Performance Indicators.
• Initial point of contact for customer support issues, managing calls through to resolution or escalation if required.

• Responsible for providing an extremely high-level customer focused support within a team focused environment; working to agreed Service Level Agreements and Key Performance Indicators.
• Initial point of contact for customer support issues, managing calls through to resolution or escalation if required.
• Accurately diagnosed support issues by gathering the necessary information and performed initial trouble shooting and ticket triaging.
• Management of all consumable & break fix incidents within a ticketing system.
• Documented requests for assistance in the ticket management systems and track incidents to resolution.
• Carried out administration tasks in support of the Managed Print mode

• Working in a production-based environment for the document and cheque processing department.
• Responsible for scanning large volumes of paper-based documents and liaising with the document preparation assistants to compile documents to be scanned
• Shredding confidential information onsite

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