Roy Hawke

• Ensured respectful communication by monitoring and addressing user behaviour.
• Delivered timely solutions to user's queries enhancing customer satisfaction levels.
• Handled user complaints with professionalism, maintaining a calm and harmonious environment.
• Maintained decorum in an online environment by enforcing rules and guidelines and taking necessary action where warranted.
• Collaborated as part of a team to maintain support and guidance for a team of over 110 volunteers.
• Monitored and maintained an online application and communication portal for our volunteer program.
• Held regular monthly meetings with volunteer groups to ensure they remained up to date with policies and/or changes in policy to maintain a high standard of service.

Operated within the department responsible for gathering and weighing up ingredients as per recipe sheets while maintaining good practices in stock rotation to avoid waste.

There was some training in machinery specific to the manufacturing of some food items that fell within the responsibility of my department.

My responsibilities varied while at Frigecosse and ranged from the allocation of stock on behalf of customers storing their produce in the warehouse, and maintaining accurate stock records for the customer. Sometimes engaging directly with the customer as and when instructions change of with issues relating to their instructions and the stock already on site or incoming.

This along with the unloading of trucks and placing the pallets within their designated areas on the warehouse floor, taking accurate documentation of deliveries ensuring no items were missing or damaged.

Loading vehicles as per a manifest was also something i regularly had to do, in a timely manner due to time restraints and at times under pressure depending on the time of year. Whiles documenting what was contained on each pallet and the location in the trailer it was situated (load manifests).

Most of this involved pen and paper, but towards the end of my time with Frigecosse, we were slowly transitioning to scanning software for Goods in/out. So there is limited experience with scanning software used in the distribution industry.