Roxy Kelly
Newcastle Upon Tyne,united kingdom
Summary
Offering strong foundation in customer service and team leadership. Knowledgeable about creating positive dining experience and managing staff schedules. Ready to use and develop communication, organisation, and problem-solving skills in role.
Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.
Overview
4
4
years of professional experience
Work History
Waitress supervisor
Kebabskee
Newcastle, Tyne And Wear
02.2024 - Current
- Conducted regular inventory checks for optimal stock management.
- Checked cleanliness and presentation standards on daily basis to ensure top-notch ambience.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Processed payments and reduced customer wait times.
- Handled customer complaints promptly and professionally, preserving restaurant's good reputation.
- Consistently arrived at work on time and ready to start immediately.
- Inspected plated meals prior to table delivery, reducing errors and enforcing quality standards.
- Managed up to 50 customers per day.
Waiter
porky's
Newcastle, Tyne And Wear
03.2023 - 09.2025
- Increased order value by upselling sides, drinks and desserts.
- Attended to customer's needs proactively for first-class waiting service.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Monitored and updated stock levels and inventory databases.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Managed up to 40 customers per day.
Glass collector
miners
Newcastle, Newry Mourne and Down
05.2022 - 01.2023
- Removed non-recyclable items from recycling bins for correct processing.
- Collected and organised glasses for efficient cleaning process.
- Maintained excellent fitness levels to safely lift heavy waste loads.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Improved atmosphere of establishment with regular upkeep and tidying tasks.
- Provided clean, ready-to-use glassware by diligent collection, washing, and restocking duties.
- Loaded glassware into dishwashers and hand-washed fragile items separately.
- Managed up to 20 customers per day.
Dish washer
BUFFALOS MEAT HOUSE
Newcastle, Tyne And Wear
08.2021 - 09.2021
- Reported faults or damaged equipment for resolution.
- Sorted flatware accurately into storage compartments post-cleaning process; ensured easy access for waitstaff during service hours.
- Washed pots, pans and plates before and after use.
- Scrubbed pots and pans efficiently, ensuring availability for chefs' immediate use.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Cleaned walls and extractor fans to achieve pristine food preparation areas.
- Implemented hygiene standards, contributing, safe dining environment for customers.
- Cleaned out dishwasher post-shift; maintained long-term functionality of vital equipment.
- Managed 15 calls per day.
Education
GCSEs - CHILD CARE
WALKER RIVERSIDE ACADEMY
Newcastle upon Tyne 09/2020 -
Skills
- Wait staff rostering
- Teamwork
- Stress resilience
- Cash handling
- Timekeeping aptitude
- Waitressing techniques
- Multitasking efficiency
- Food safety awareness
- Resilience under pressure
- Attentive
Affiliations
- I love working with horses training and horse riding as a hobby I also used to help people learn how to ride
Timeline
Waitress supervisor
Kebabskee
02.2024 - Current
Waiter
porky's
03.2023 - 09.2025
Glass collector
miners
05.2022 - 01.2023
Dish washer
BUFFALOS MEAT HOUSE
08.2021 - 09.2021
GCSEs - CHILD CARE
WALKER RIVERSIDE ACADEMY
09/2020 -
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