Roxy Brill
London,
Summary
Enthusiastic about the hospitality industry offering nearly 7 years of experience. Excellent problem solver with a resourceful and flexible approach. Knowledgeable about restaurant/ bar operations and business needs.
Open to try any position on the floor / bar / customer service at any level. My previous management experience has equipped me with valuable skills such as strategic thinking, effective communication, and the ability to lead and motivate teams. However, I would be more than happy to experience work at Pikes at any level and to learn from others.
Experience working in multiple different teams and understanding of the importance of team work in this industry.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Assistant General Manager
Sophie's Soho
London
07.2023 - Current
- Recruited and led training of all new members of staff from support staff up to Assistant Managers. Motivated management and staff teams to consistently deliver high quality, customer focused service.
- Dealt with customer complaints and feedback both on the floor and in response to online reviews.
- Managed a restaurant & bar (and nightclub downstairs) with up to 700 covers across the venue.
- Wrote staff rotas.
- Completed cash outs using our system on Excel. Worked closely with the Financial Director.
- Led by example in providing customers with attentive, professional restaurant service.
- Liaised with kitchen, ensuring clear communication regarding big parties, menu changes, allergies, etc.
- Opened and closed the restaurant and bar.
- Locked up and secured the building.
Restaurant Manager
Sophie's Soho
London
05.2023 - 07.2023
- I joined Sophie's Soho as Restaurant Manager but was promoted to AGM by July.
- Took over recruitment, interviewing and hiring.
- Implemented a new training system by creating a training manual for new starters.
Restaurant Manager
Sophie's Chelsea
London
06.2021 - 05.2023
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Recruited and led training of all new members of staff.
- Interacted positively with customers, built relationships to encourage an environment of regulars.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
Waitress
Sophie's Chelsea
London
09.2017 - 06.2021
- I initially joined Sophie's Chelsea in my gap year in order to save up and travel. After my travels I came back to work for a short while before going to the University of Bristol in September 2017. I came back to work during the holidays. I decided that university was not for me and that I would rather dive into the working world. I came back to Sophie's full time in December 2019.
- Took orders, used a POS till system.
- Built long term relationships with regular customers.
- Ability to work behind the bar with strong cocktail knowledge.
- Opened and closed the restaurant.
- Had strong knowledge of the menu and offered guests appropriate suggestions.
Education
A-Levels - Spanish, Psychology, Business
Ardingly College
Haywards Heath 09.2015 - 06.2019
Skills
- Customer-focused
- Multilingual (English and intermediate A level standard Spanish, with a keen willingness to improve)
- 7 years of hospitality experience (floor, bar & management)
- Time management
- Fun, energetic and friendly with a strong work ethic
Languages
English
Native
Spanish
Upper intermediate
References
References available upon request.
Timeline
Assistant General Manager
Sophie's Soho
07.2023 - Current
Restaurant Manager
Sophie's Soho
05.2023 - 07.2023
Restaurant Manager
Sophie's Chelsea
06.2021 - 05.2023
Waitress
Sophie's Chelsea
09.2017 - 06.2021
A-Levels - Spanish, Psychology, Business
Ardingly College
09.2015 - 06.2019
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