Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Timeline
Generic
Roxanne Mica Waugh

Roxanne Mica Waugh

London,Lambeth

Summary

Friendly, adaptable, and hardworking customer service professional with strong experience in retail, hospitality, and care. Skilled at building rapport with customers, handling high-pressure situations, and contributing to team success. Proven ability to meet sales targets, manage fast-paced service environments, and deliver high standards in every role. Looking to grow in a customer-focused retail or hospitality position where excellent communication and dedication are valued.

Overview

13
13
years of professional experience
7
7
years of post-secondary education

Work history

Care Assistant

Various Employers
London, London
01.2020 - 12.2025
  • Organised recreational activities for improved social interaction amongst residents.
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Monitored vital signs of patients for early detection of health complications.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.

Waitress

The Ivy Collection
London, Canary Wharf
08.2018 - 12.2020
  • Utilised professional communication skills to resolve customer complaints.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Collaborated with kitchen staff/managers to ensure order accuracy.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Maintained clean and organised dining area for customer comfort.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Accommodated special event needs, provided customised services for parties.
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Advanced team efficiency by assisting in training new waitstaff members.
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.

Food and Beverage Team Member

Rialto Casino
London, Westminister
03.2017 - 12.2018
  • Cleaned restaurant areas after closing hours, contributing to an immaculate workspace.
  • Took part in team meetings; contributed valuable feedback on improving operations.
  • Adhered to company policies whilst serving alcoholic beverages responsibly, maintaining casino reputation.
  • Creating good relationships with regular customers
  • Set tables, ensuring a clean and inviting environment for guests.
  • Ensuring bar was fully stocked and replenished when needed
  • Opening and closing duties
  • Cashing up till after each shift efficiently
  • Serving drinks

Administrative Assistant

British Heart Foundation
London, Old Kent Road
01.2016 - 12.2018
  • Managed stock levels & organised professional shop floor displays
  • Processed transactions including cash, card & gift vouchers
  • Addressed customers complaints em-pathetically & resolved issues
  • Provided telephone & email support, directing inquiries as needed
  • Assisted HR administration & maintained confidential filing systems

Speciality Foods Team Member

Wholefoods
London , Wandsworth
03.2017 - 03.2018
  • Upheld company policies strictly, fostering a compliant work environment.
  • Maintained high standards of food hygiene, securing customer trust.
  • Displayed teamwork skills to improve overall productivity.
  • Prepared food for Cafe / specialty items - sandwiches, homemade brownies, muffins etc
  • assiting in kitchen for other hot food items



Shop Assistant

Lidl
London, Lambeth
03.2016 - 05.2016
  • Collaborated effectively with team members during busy periods.
  • Greeted every customer warmly, promoting friendly atmosphere.
  • Assisted customers in finding desired items to enhance their shopping experience.
  • Handled cash register efficiently, ensuring accurate transactions.
  • Coordinated closely with management on shop floor layouts and visual merchandising.
  • Night shift - stocking shelves preparing for Special Buys Week
  • Stock take - Checking out of date items, replenishing and keeping areas clean and safe

Admin Assistant

L'Oreal Head Office
London, Hammersmith
09.2012 - 09.2013
  • Interacted professionally with clients providing excellent service at all times.Facilitated internal communication.
  • Updated company databases by inputting new employee contact information and employment details.
  • Filing paperwork, printing job descriptions for new employees
  • Completing welcome packs for companies such as Lancome, Biotherm and Giorgio Armani
  • Assisted in the preparation of regularly scheduled reports for upper management review.
  • Creating Welcome packs/ typing and posting rejection letters
  • Making record for sick line on answering machine and emails

Education

A-Levels - English, science, maths , geography, art

Norwood Girls
London
09.2007 - 01.2012

Btec Diploma - Btec National Diploma - Performing Arts

Lewisham College
London
01.2013 - 12.2015

Skills

  • Customer Service & Complaint handling
  • Hospitality & Food Service
  • Retail Operations & Till Handling
  • Meeting Sales Target
  • Fast Learner & Flexible
  • Cash Handling & POS System
  • Excellent Verbal Communication
  • Teamwork & Reliability


Accomplishments

I was apart of the Princes's Trust in which i received an award for i do have a folder full of awards I've received due to my accomplishments over the years which is available upon request

Affiliations

  • I like to read, cook, crotchet, visit museums, art galleries & spending time with family & friends

Timeline

Care Assistant

Various Employers
01.2020 - 12.2025

Waitress

The Ivy Collection
08.2018 - 12.2020

Food and Beverage Team Member

Rialto Casino
03.2017 - 12.2018

Speciality Foods Team Member

Wholefoods
03.2017 - 03.2018

Shop Assistant

Lidl
03.2016 - 05.2016

Administrative Assistant

British Heart Foundation
01.2016 - 12.2018

Btec Diploma - Btec National Diploma - Performing Arts

Lewisham College
01.2013 - 12.2015

Admin Assistant

L'Oreal Head Office
09.2012 - 09.2013

A-Levels - English, science, maths , geography, art

Norwood Girls
09.2007 - 01.2012

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Roxanne Mica Waugh