Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
AdministrativeAssistant

Roxanne O'Hara

Glasgow

Summary

Highly skilled professional with extensive experience in travel arrangements planning, invoicing and billing, and office equipment operation. Demonstrates exceptional flexibility in task handling and a strong understanding of GDPR compliance. Adept at networking, customer orientation, and providing empathetic customer service. Proven track record in itinerary creation, persuasive negotiation, customer retention, and achieving sales targets. Committed to leveraging skills to enhance customer satisfaction and drive business success.

Overview

21
21
years of professional experience
1
1
year of post-secondary education

Work history

Administrative assistant

EcoTech Contracts
Glasgow
02.2023 - 03.2025
  • Ensured efficient travel arrangements for staff including booking flights and accommodations.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Submitted timely reports which provided critical updates on various projects.
  • Interacted professionally with clients providing excellent service at all times.
  • Initiated purchase orders for office supplies ensuring cost-effective procurement.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Managed front desk duties to ensure smooth operation of reception area.

Funeral arranger

Alex Black Funeral Care
Glasgow, Glasgow City
01.2020 - 03.2023
  • Worked closely with clergy or celebrants for personalized service delivery.
  • Assisted in arranging memorial donations in lieu of flowers when requested by clients.
  • Conducted pre-funeral meetings to ascertain client wishes and needs.
  • Helped select appropriate music selections reflecting deceased's preferences or family requests.
  • Kept funeral home premises presentable at all times, enhancing guest comfort levels during services.
  • Orchestrated respectful and dignified funerals in line with family requests.
  • Prepared detailed cost estimates to support families in budgeting decisions.
  • Handled paperwork related to death certificates, obituaries, and legal documents efficiently.
  • Managed inventory of funeral products like caskets and urns ensuring availability as needed.
  • Provided comfort and reassurance to grieving families by offering empathetic support.
  • Organised transportation for mourners from various locations to ensure prompt arrival at services.
  • Liaised with florists, caterers, and other service providers for comprehensive event planning.

Service assistant

Jaguar Land Rover
Glasgow, Glasgow City
04.2012 - 05.2015
  • Delivered high-quality customer service, resulting in repeat business.
  • Communicated efficiently with customers regarding services costs and timescales.
  • Supported fellow team members during busy periods, fostering positive work environment.
  • Handled administrative tasks for smooth garage operations.
  • Maintained clean driving record when transporting vehicles to and from external garages for MOT inspections.
  • Ensured continuity of operations by correctly updating logs of actions taken.
  • Liaised with team to accurately evaluate vehicle conditions and repair needs.
  • Advised customers about products to address requirements for tyres.
  • Greeted and tended to customers to address queries and concerns.
  • Explained labour costs, materials and services performed to clarify overall fees.
  • Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.

Carer

East Park Home
Glasgow, Glasgow City
05.2010 - 03.2012
  • Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
  • Assisted patients with exercises designed by physical therapists to improve mobility and strength.
  • Ensured proper nutrition by preparing healthy meals for patients.
  • Administered medication, ensuring correct dosage and timing.
  • Offered companionship to reduce feelings of loneliness in patients.
  • Worked collaboratively with other carers to provide comprehensive service.
  • Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
  • Developed personalised care plans which catered to individual needs and preferences of each patient.
  • Responded swiftly to emergency situations, protecting patient well-being.
  • Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
  • Encouraged social interaction for improved mental health amongst residents.

Shop cashier

Argos
Glasgow, Glasgow City
11.2008 - 01.2012
  • Ensured price accuracy by scanning items properly during checkout process.
  • Identified counterfeit money with meticulous attention to detail.
  • Promoted store loyalty cards to customers, increasing brand loyalty.
  • Organised shelves during down times, enhancing store appearance.
  • Greeted every customer pleasantly, creating a friendly shopping environment.
  • Managed cash registers, resulting in smooth transaction processes.
  • Offered helpful product information to customers, boosting potential sales.

Customer service representative

Bskyb
Glasgow, Glasgow City
06.2004 - 01.2008
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Offered technical support, leading to enhanced user experience.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Ensured smooth running of operations with timely preparation of reports.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Maintained up-to-date knowledge, resulting in effective product promotion.

Education

HNC - Health and Social Care

West College Scotland
Glasgow, Glasgow City
09.2008 - 06.2009

Skills

  • Travel arrangements planning
  • Invoicing and billing experience
  • Office equipment operation
  • Flexibility in task handling
  • Knowledge of gdpr compliance
  • Strong networking
  • Customer orientation
  • Customer Service
  • Empathetic listener
  • Itinerary creation
  • Persuasive negotiator
  • Customer retention
  • Sales target orientated

Affiliations

  • Travel
  • Football
  • Socialising

Timeline

Administrative assistant

EcoTech Contracts
02.2023 - 03.2025

Funeral arranger

Alex Black Funeral Care
01.2020 - 03.2023

Service assistant

Jaguar Land Rover
04.2012 - 05.2015

Carer

East Park Home
05.2010 - 03.2012

Shop cashier

Argos
11.2008 - 01.2012

HNC - Health and Social Care

West College Scotland
09.2008 - 06.2009

Customer service representative

Bskyb
06.2004 - 01.2008

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Roxanne O'Hara