Roxanne Nichol

• Led operations across multiple high-profile venues and events, ensuring consistent, high quality service delivery.
• Managed and developed multi-site teams, focusing on performance, mentoring and succession planning.
• Supported operational strategy and planning to improve efficiency and cost control.
• Built strong client relationships, aligning services with business needs and expectations.
• Oversaw contract budgets and financial performance, ensuring effective cost management.
• Led large-scale event operations from planning to delivery and review.
• Deputised for Head of Operations, providing leadership and strategic support.

• Provide logistical support during emergency relief operations, aiding in the efficient distribution of resources.
• Offer peer support and counselling, creating a supportive environment for individuals facing challenges.
• Conduct initial assessments of emergencies, identifying further threats or potential harm to personnel and patients.
• Attend debriefings post-incident, reflecting on actions taken, and identifying areas for improvement.
• Liaise with ambulance services and other emergency personnel to coordinate efficient scene management.

Working as deputy to the Head of Healthcare to support various NHS sites in the UK in all business matters, whilst also directly managing 10 site contracts.

• Support Healthcare Area and Contract Managers in aligning service delivery with financial targets and performance metrics.
• Ensure that the security operations are delivered in line with our clients' protocols, procedures, governing bodies' guidelines, and current legislation.
• Taking an active role and responsibility for leading, managing and delivering the contract performance for all the security and carpark management, revenue generation and revenue protection services as required by the contract with the client.
• Ensure compliance with standards for continued SIA Pacesetter recognition.

• Oversee operation of 20 sites within the London and Home Counties area to ensure health and safety compliance, Reactive and planned maintenance are carried out within the achievement of KPI targets
• Led a large team, shaping incentive plans to motivate performance excellence, and provided training to optimise skills in the workplace.
• Liaise with customers, police, PR, and other organisations directly to deal with incidents and complaints in line with legal legislation and company policy.
• Identified sales and new business opportunities, shaping business strategies to increase monthly and quarterly revenues.
• Locate new business opportunities, including new sites, and have direct responsibility for opening and running them in line with legal policies.

• Maintenance of properties including commercial and private customers.

• Creating hand made bespoke Kitchens for clients across the UK and carrying out full installation
• Bespoke cabinets
• Appliance installation
• Tiling and decorating
• Plumbing and Electrical installation.