Roxanne Martin
Summary
I am a management experienced individual, passionate about bringing people together to create positive and successful environments. Throughout my career, I have consistently demonstrated my ability to thrive in dynamic environments, whether I'm working independently or collaborating with teams. I'm motivated by challenges and dedicated to continuous learning. I'm eager to continue developing my skills and
bring a strong work ethic and a positive attitude to any future role I take on.
Overview
17
17
years of professional experience
Work history
Landscape Gardener
Ben Nock
03.2025 - Current
- Oversaw maintenance of outdoor spaces, ensuring cleanliness and organisation., ensuring thorough maintenance, upkeep and preservation.
- Coordinated closely with other tradespeople during projects requiring interdisciplinary collaboration such as architects or builders whilst constructing complex landscape features.
- Used a wide range of hand tools, horticultural machinery and powered hand tools.
Logistics Administrator
DSV
03.2024 - 03.2025
- Adhering to border control regulations while arranging hauliers for transport of cargo.
- Working closely with HMRC to create Hazardous and Bond bookings.
- Invoicing suppliers and processing purchase orders.
- Coordinated with operations manager and warehouse to streamline processes.
- Negotiated prices for non-tariff items to enhance cost efficiency.
- Fulfilled customer quotations and requirements for accurate service delivery.
Manager
Thatched Cottage Hotel
, Redundancy
09.2021 - 02.2024
- Executed administrative duties to ensure smooth daily operations of the business.
- Planning and implementing rotas.
- Setting revenue and guest satisfaction targets.
- Managing budgets, finances and controlling expenditure.
- Overseeing events and ensuring that customers are satisfied.
- Interviewing and training staff and creating a motivated, happy team.
- Addressed customer complaints and resolved breakages promptly to maintain service quality.
- Seeking opportunities and ways to maximise revenue.
- Monitoring employees and offering regular evaluation meetings to improve individuals happiness and work targets.
Chalet Area Supervisor
Chardon's
Winter Seasons
10.2014 - 03.2021
- Managed operations of multiple chalets to ensure guest satisfaction and smooth service delivery.
- Trained front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure a positive experience.
- Assessed food and beverage quality before serving, ensuring items were continuously produced to high-quality standards.
- Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required.
- Kept kitchen, restaurant and bar within hygiene regulations by sanitising areas regularly and after customer use.
- Conducted regular inspections on kitchen equipment, machines and tools, ensuring equipment stayed hygienic, safe and efficient.
- Managed restaurant finances, including payroll, budgets, expenses, storing all data on system for organisational purposes.
Watersports Instructor
Rockley Watersports
Summer Seasons
03.2014 - 09.2021
- Delivered watersports instruction while strictly following the RYA syllabus.
- Maintained high safety cover and standards at all times, providing first aid as required to ensure guest safety.
- Planned and prepared sessions based on experience and ability of guests.
- Managed maintenance, repair, and security of all equipment while overseeing upkeep of common areas to maintain a safe environment.
- Facilitated social and promotional events to enhance guest experiences.
Senior Support Worker
Living With Autism
01.2010 - 03.2014
- Delivered tailored therapeutic interventions that enhanced client's quality of life and emotional well-being.
- Supervised staff, fostering effective teamwork and providing targeted training to develop their skills.
- Fostered good relations with families and relevant authorities to ensure collaborative support.
- Maintained accurate records to support compliance and facilitate quality care.
- Implementing and reviewing support plans.
- Administering medication.
Education
Sailing Instructor - DI
Windsurfing Instructor - WI
Health & Social Care - Level 3
Medical Care Foundation -
Personal Alcohol License -
Food Hygiene Certificate - Level 2
RHS level 2 - plant science and growth development
Skills
- Operations management
- Recruitment oversight
- Supportive team building
Affiliations
- Gardening
- Pottery
- Sailing
- French Language
Timeline
Landscape Gardener
Ben Nock
03.2025 - Current
Logistics Administrator
DSV
03.2024 - 03.2025
Manager
Thatched Cottage Hotel
09.2021 - 02.2024
Chalet Area Supervisor
Chardon's
10.2014 - 03.2021
Watersports Instructor
Rockley Watersports
03.2014 - 09.2021
Senior Support Worker
Living With Autism
01.2010 - 03.2014