Summary
Overview
Work history
Education
Skills
Timeline
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Roxanne Heldt

Merstham,United Kingdom

Summary

Responsible and energetic Receptionist, offering 6 years of experience in office environments. Enthusiastic employee, bringing expertise in supporting the need of busy offices. Excels at maintaining a professional appearance with customers of all backgrounds for a polished public image. With an interest to learn and strive for improvement to mold myself as a successful professional. I am a quick learner and a hard worker.

Overview

12
12
years of professional experience

Work history

Childcare play Assistant

Kiddi Caru Day Nursery and Pre-school Redhill
Redhill, Surrey
09.2022 - Current
  • Promoted and enforced positive play and interaction at all times.
  • Led storytime-focused play initiative, using finger puppets and colorful and sensory(touch and feel) pictures.
  • Remained alert and observant, using quick-thinking skills to prevent major accidents.
  • Looked after upset or unwell children, providing emotional support.
  • Set up play areas, materials and equipment to enhance activities and encourage physical health.
  • Provided opportunities for creative learning through fun and educational games.
  • Created and maintained safe, creative and stimulating environment for children's play.

Customer Service Representative

Diligenta
Redhill, Surrey
06.2022 - 07.2022
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.

Receptionist/ Front office manager

Invincible Works LLP
Chennai, India
05.2013 - 12.2017


  • Kept the front desk organised, clean and presentable to maintain an excellent first impression for guests.
  • Answered phones politely and professionally, dealing with matters including bookings and general queries.
  • Handled guest complaints in a polite and friendly manner, providing effective solutions to maintain customer retention.
  • Managed administration duties, including updating records, filing bookings and other tasks as required.
  • Kept front desk supplies sufficient through regular stock counts, ordering low-stocks when necessary.
  • Handled establishment mail by signing for parcels, organising mail and distributing to correct locations.
  • Responded to and implemented guest feedback to achieve positive outcomes and high levels of customer satisfaction.
  • Maintained an extensive knowledge of establishment services, availability and layout to efficiently provide information to customers.

Receptionist

24/7 Leads Solutions
Chennai, India
07.2011 - 11.2012
  • Answered and directed incoming calls using a multi-line telephone system.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Managed supply inventories, ensuring well-maintained stock levels for efficient office running.
  • Carried out basic day-to-day administrative tasks, supporting smooth running of company operations.
  • Provided information to callers and drafted office emails. Generated delivery invoices, prepared packages and set up courier deliveries for customers.
  • Responded to telephone enquiries from clients, vendors and the public. Processed out-of-hours emails and answerphone messages, distributing information to relevant departments for swift resolution.

Education

GCSEs - Psychology, Child Care and Nutrition, Home Science.

C.S.I Bain Higher Secondary School
Chennai, India

Skills

    Friendly customer service

    Office admin

    Organisation and efficiency

    Client hospitality

    Professional appearance

    Filing paperwork

    Flexible

    Multitasking and prioritisation

    Record-keeping and bookkeeping

    Polite client care

    Call handling

    Multitasking ability

    Greeting customer

Timeline

Childcare play Assistant

Kiddi Caru Day Nursery and Pre-school Redhill
09.2022 - Current

Customer Service Representative

Diligenta
06.2022 - 07.2022

Receptionist/ Front office manager

Invincible Works LLP
05.2013 - 12.2017

Receptionist

24/7 Leads Solutions
07.2011 - 11.2012

GCSEs - Psychology, Child Care and Nutrition, Home Science.

C.S.I Bain Higher Secondary School

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Roxanne Heldt