Summary
Overview
Work history
Education
Skills
References
Timeline
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Roxanne Couzens

Kempston,Bedford

Summary

Experienced Young carer with 17 years of in-home caring expertise. Completes domestic duties and helps mum with self-care and hygiene. Delivers genuine companionship to mum by anticipating and proactively addressing needs.

Friendly and approachable, with exceptional communication and customer service skills, complemented by proven ability to manage stock. Known for creating positive, fun experiences and assisting customers with product information.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

18
18
years of professional experience

Work history

Young Carer

Young carers Bedford
bedford, bedford
02.2008 - Current
  • Provided companionship and emotional support to individuals requiring assistance.
  • Assisted with daily living activities including meal preparation and personal hygiene.
  • Organised recreational activities and outings to promote engagement and enjoyment.
  • Communicated effectively with family members to discuss care needs and preferences.
  • Maintained a safe and clean environment by ensuring proper hygiene and organisation.
  • Observed and reported changes in behaviour or condition to relevant parties.
  • Assisted with mobility to ensure safety and prevent accidents.
  • Administered medication, ensuring correct dosage and timing.
  • Assisted patients with exercises designed by physical therapists to improve mobility and strength.
  • Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
  • Responded swiftly to emergency situations, protecting patient well-being.
  • Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
  • Managed aggressive and threatening behaviour, working with clients suffering mental health disorders.
  • Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
  • Assisted clients with adapting to life changes due to bodily or brain injuries.
  • Provided tailored support to family members through particularly difficult periods.

sales assistent part time (voluntary)

Harpur centre
Bedford, Bedford
07.2024 - 07.2024
  • Engaged with team members to ensure smooth operation during busy periods.
  • Organised stock displays to enhance visual appeal and accessibility.
  • Coordinated with colleagues to restock shelves and maintain inventory levels.
  • Conducted routine checks to ensure cleanliness and tidiness of sales area.
  • Supporting promotional events by distributing materials and engaging with customers.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Improved customer service by efficiently handling queries and complaints.
  • Followed company procedures and guidelines for smooth retail operations.

Education

GCSEs - Graphic design

Bedford College
Bedford
09/2024 - 07/2025

school studies

Sharnbrook academy
Bedford
09/2019 - 07/2023

Skills

  • Brand awareness promotion
  • Positive attitude
  • Customer Service
  • Stock replenishment
  • Window display visual merchandising

References

References available upon request.

Timeline

sales assistent part time (voluntary)

Harpur centre
07.2024 - 07.2024

Young Carer

Young carers Bedford
02.2008 - Current

GCSEs - Graphic design

Bedford College
09/2024 - 07/2025

school studies

Sharnbrook academy
09/2019 - 07/2023

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Roxanne Couzens