Summary
Overview
Work History
Education
Skills
Certification
Interests
Traveling
Timeline
Generic
Roxana Emanuela Renta

Roxana Emanuela Renta

Restaurant Operations Manager
London

Summary

Dynamic and detail-oriented Operations Manager with over 10 years of experience in the hospitality industry, specializing in streamlining operations, enhancing customer service, and leading high-performing teams.
Proficient in business analysis, logistics management, and inventory control, with extended experience in staff development and customer relationship management.
I have a proven track record of improving operational efficiency and boosting customer satisfaction. I am ready to bring expertise and enthusiasm to a challenging new role.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.


Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

General Manager of Operations

The Kensington Quarter
05.2023 - 11.2024
  • Standard Operating Procedures: Established standard operating procedures to enhance employee performance and foster a culture of continuous improvement within the organization.
  • Team Development: Developed high-performing teams of over 10 people, employing effective coaching, mentoring, and performance management strategies to maximize team capabilities.
  • Supply Chain Optimization: Enhanced supply chain efficiency through strategic vendor negotiations, robust inventory control measures, and streamlined logistics processes.
  • Continuous Improvement: Proactively identified and capitalized on opportunities to enhance operations, systems, and procedures, driving operational excellence and innovation.
  • Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
  • Developed and implemented strategies to maximize customer satisfaction.

Assistant Manager

Buddha-Bar London
10.2018 - 04.2023
  • Operations Management: Oversaw day-to-day operations, ensuring performance, quality, and service excellence. Managed inventory and budget allocations to optimize resources and minimize costs.
  • Customer Service: Enhanced customer satisfaction by promptly addressing and resolving complaints, and maintaining a deep understanding of consumer preferences to generate repeat business.
  • Team Leadership: Fostered a positive work environment by promoting teamwork and collaboration. Recognized and celebrated team achievements to boost morale and enhance productivity.
  • Staff Development: Mentored junior staff, providing guidance and support in their roles, and trained personnel in equipment maintenance and key skill areas.
  • Communication: Facilitated clear communication between staff and upper management through regular meetings and updates, ensuring alignment and efficient operation.
  • Financial Oversight: Supervised daily cash reconciliations and financial reporting, reducing discrepancies and ensuring accuracy during peak shopping hours.

Education

Bachelor of Arts - Level 6 Business Studies

University of Suffolk - London
Chaucer House, White Hart Yard, London SE1 1NX
07.2019 - 10.2023

Skills

Operations management

Business analysis

Logistics management

Staff development

Problem-solving

Staff management

Customer service

Inventory management

Social media marketing

Health and safety compliance

Customer relationship management

Cultural awareness

Employee relations and conflict resolution

Certification

Bachelor of Arts with Honours in Business Studies.

Interests

Reading

Wine and Beverage Education

Event Planning

Hospitality Industry Trends

Travel

Traveling

  • Cultural Insights: Gained deep insights into various global cuisines and dining etiquettes through extensive travel, enhancing menu innovation and customer engagement.
  • Adaptability: Adapted to diverse culinary environments and management styles, improving flexibility and problem-solving capabilities in restaurant operations.
  • Market Trends: Developed an understanding of global food trends and consumer preferences, facilitating the introduction of popular and culturally diverse dishes

Timeline

Bachelor of Arts with Honours in Business Studies.

10-2023

General Manager of Operations

The Kensington Quarter
05.2023 - 11.2024

Bachelor of Arts - Level 6 Business Studies

University of Suffolk - London
07.2019 - 10.2023

Assistant Manager

Buddha-Bar London
10.2018 - 04.2023

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Roxana Emanuela RentaRestaurant Operations Manager