Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roxana Mendiblez-James

Pharmaceutical Production Operator

Summary

Dynamic customer care professional with over 20 years of experience in addressing the physical and emotional needs of clients. Proven success in fast-paced environments, excelling as a collaborative team member while demonstrating strong initiative and sound judgment in independent work.

Extensive background in pharmaceutical manufacturing operations, ensuring strict adherence to regulatory standards and delivering high-quality results. Recognized for reliability, adaptability, and meticulous attention to detail, along with a proactive approach to overcoming challenges.

Overview

31
31
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Pharmaceutical Production Operator

Icon Group/Pharmaxo
08.2022 - Current
  • Participates in activities concerned with any aseptic pharmaceutical activity within the manufacturing unit
  • Decontaminates ingredients and components entering clean rooms
  • Assists with the assembly of ingredients
  • Labels and packages the finished medicines
  • Inspects the finished products
  • Uses equipment properly to avoid workplace hazards or injuries.
  • Participates in training sessions to enhance skills and knowledge.
  • Handles materials efficiently, minimizing waste during the production process.
  • Supports workplace safety through strict adherence to safety protocols
  • Develops strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
  • Maintains detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
  • Demonstrats flexibility in adapting to changing priorities while maintaining focus on meeting production targets and deadlines.
  • Boosts team productivity by training new hires and cross-training existing employees on multiple tasks.
  • Documents production information via daily system logs and discussed issues with management.

Level 4 Sports Massage Therapist

Self Employed
04.2015 - Current
  • Qualified level 4 Sports Massage Therapist
  • Diploma in Indian Head Massage
  • Diploma in Hot Stone Massage
  • Performed remedial massage on clients incorporating deep tissue as and when required
  • Treated clients with muscular problems, headaches and stress related conditions
  • Provided treatments that release muscle pain/tension mentally and physically
  • In-depth awareness in physiology and anatomy
  • Ensured a clean, safe, and comfortable environment for all clients by adhering to strict sanitation guidelines and industry best practices.
  • In-depth awareness in the principles of exercise, health and fitness
  • In-depth awareness in biomechanics
  • In-depth awareness in sport movements and skills
  • In-depth awareness in professional practice in sports massage
  • Excellent Timekeeping skills
  • Reliable
  • Respectful
  • Highly professional
  • Stored client data in a safe and legal way
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided exceptional customer service while scheduling appointments, addressing concerns, and maintaining accurate records of treatments provided.
  • Collaborated with other healthcare professionals to create comprehensive care plans for clients, ensuring optimal recovery and performance enhancement.


Restaurant Assistant

Debenhams Stores
09.2014 - 06.2015
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Communicated clearly and positively with co-workers and management
  • Mastered POS computer system for automated data order taking
  • Followed procedure for safe food preparation, assembly, and presentation
  • Handled cash transactions accurately and maintained an organized register for efficient end-of-shift reconciliations.
  • Resolved complaints promptly and professionally
  • Cross-trained and coordinated scheduling with team members to ensure seamless service
  • Took initiative to find extra tasks when scheduled duties were completed

Emergency Department Receptionist

Royal Hospitals Bath NHS Foundation Trust
01.1995 - 01.2002
  • Comforted patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Helped patients in distress by responding to emergencies
  • Scheduled appointments
  • Organized and processed medical histories and medical forms
  • Responded to inquiries from callers seeking information.
  • Monitored and updated patient records
  • Made copies and scanned documents
  • Maintained office records
  • Protected patients' rights by maintaining confidentiality of medical and personal information
  • Facilitated clear communication among team members by acting as a reliable liaison between administrative personnel, medical professionals, and patients.
  • Maintained operations by following policies and procedure, reporting needed changes
  • Became a System Administrator and successfully helped train co-workers in a new ED computer system
  • Created effective medical reports

Education

Diploma of Higher Education - Languages/general curriculum

Laney College
Oakland, CA
06.1991

Skills

  • Efficient and adaptable at acquiring new skills
  • Bilingual with over a decade of experience
  • Effective time management
  • Commitment to continuous improvement
  • Responsive to evolving situations
  • Workplace organisation
  • Teamwork and collaboration
  • Reliability and punctuality

Certification

Driver's License: A, AM, B, B1, BE, C1, C1E, Cars, D1, D1E, P, Q

Timeline

Pharmaceutical Production Operator

Icon Group/Pharmaxo
08.2022 - Current

Level 4 Sports Massage Therapist

Self Employed
04.2015 - Current

Restaurant Assistant

Debenhams Stores
09.2014 - 06.2015

Emergency Department Receptionist

Royal Hospitals Bath NHS Foundation Trust
01.1995 - 01.2002

Diploma of Higher Education - Languages/general curriculum

Laney College

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Roxana Mendiblez-JamesPharmaceutical Production Operator