Roxana Martin
Belvedere,Bexley
Summary
Security operations specialist with expertise in data centre security and physical risk management. Led incident response and crisis communications to ensure operational continuity under pressure. Managed access control systems, CCTV monitoring, and investigations to uphold safety standards. Ensured SOP compliance and effective stakeholder communication while supporting team collaboration and problem-solving.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Data Center Analyst
Mitie – Meta (Facebook) Data Centre
12.2022 - 03.2026
- Provide operational oversight and continuous support to manage physical security risks across data centre environments.
- Coordinate and manage incident communications, ensuring timely and accurate response actions.
- Escalate investigations in line with regional and global protocols.
- Maintain quality assurance standards and produce detailed operational reports.
- Monitor weather patterns and threat intelligence to proactively mitigate operational risks.
- Oversee regional security operations awareness and maintain situational visibility.
- Ensure strict adherence to DCPS policies, SOPs, and agreed security protocols.
- Coordinate Regional CAT (Crisis Action Team) and SRT (Security Response Team) responses.
- Provide failover support to maintain operational continuity during system disruptions.
- Manage stakeholder communications across multiple operational levels.
- Track and monitor security-related tasks to ensure timely resolution and compliance.
Control Room Operator / Interim Control Room Supervisor
Mitie – The Shard
01.2021 - 12.2022
- Managed control room operations within a high-profile, multi-tenant commercial building.
- Conducted CCTV monitoring, investigations, and evidence collation.
- Monitored fire panels, BMS systems, and alarm activations.
- Coordinated emergency response procedures and liaised with emergency services.
- Supervised security officers and supported operational deployment.
- Conducted return-to-work meetings and assisted with HR-related processes.
- Ensured GDPR compliance in data handling and access control.
Team Leader
Mitie – The Shard Restaurants
04.2016 - 12.2020
- Led teams in a high-volume hospitality environment.
- Maintained exceptional customer service standards.
- Coordinated staffing and daily operational requirements.
- Supported performance management and team development.
Health Club Assistant
Shangri-La Hotel at The Shard
08.2014 - 04.2016
- Delivered premium guest service within a luxury hotel environment.
- Maintained health and safety standards.
- Supported daily operational procedures and facility compliance.
Education
Computing Technician Operator -
George Bibescu High School
01.2007 - 01.2011
IT Essentials - PC Hardware and Software
Cisco Networking Academy
01.2008 - 01.2008
Level 3 Diploma - Principles of Leadership and Management
Chartered Management Institute (CMI)
Skills
- Data Centre Security Operations
- Physical Security Risk Management
- Incident Response & Escalation
- Crisis Communications
- Regional Security Oversight
- Access Control Systems (CCure, Genetec, Gallagher)
- CCTV Monitoring & Investigations
- Failover & Continuity Support
- SOP & Policy Compliance (DCPS Protocols)
- Stakeholder Communication
- Quality Assurance & Reporting
- Microsoft Office & Outlook
- Team Collaboration & Independent Working
- Multitasking in High-Pressure Environments
- Strong Analytical & Problem-Solving Skills
Certification
- SIA Licence
- CCTV Licence
- Level 3 First Aid
- Mental Health First Aid
- Lead Operator
PROFESSIONAL TRAINING
- Investigations, Disciplinaries & Grievance Management
- Appraisal Interview Training
- Level 3 First Aid
- Mental Health First Aid
- Radiation Protection Supervisor
- Step Up Training – Front of House Supervisor
- Control Room Supervisor Training
- CCTV Licence
- Lead Operator Training
Timeline
Data Center Analyst
Mitie – Meta (Facebook) Data Centre
12.2022 - 03.2026
Control Room Operator / Interim Control Room Supervisor
Mitie – The Shard
01.2021 - 12.2022
Team Leader
Mitie – The Shard Restaurants
04.2016 - 12.2020
Health Club Assistant
Shangri-La Hotel at The Shard
08.2014 - 04.2016
IT Essentials - PC Hardware and Software
Cisco Networking Academy
01.2008 - 01.2008
Computing Technician Operator -
George Bibescu High School
01.2007 - 01.2011
Level 3 Diploma - Principles of Leadership and Management
Chartered Management Institute (CMI)