Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roxana Iordachita

London

Summary

Proven leader with extensive experience in customer service management and team leadership, notably at Mcdonalds Restaurants Ltd. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and motivational leadership skills. Achieved significant improvements in team performance and customer service quality, fostering a culture of continuous improvement and collaboration.

Overview

14
14
years of professional experience

Work History

Shift Leader

Mcdonalds Restaurants Ltd
10.2016 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Completed cash and credit card transactions accurately using POS software.
  • Observed packing operations to verify conformance to specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
  • Streamlined communication between team members, which helped in resolving issues more quickly.

Housekeeper

Premier Inn
11.2015 - 10.2016
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Customer Service

Taviany
09.2010 - 06.2011
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Completed cash and credit card transactions accurately using POS software.
  • Observed packing operations to verify conformance to specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
  • Streamlined communication between team members, which helped in resolving issues more quickly.

Care Assistant

Ana Home Care
07.2015 - 03.2016
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
  • Assisted patients in maintaining personal hygiene through regular bed baths or showers according to individual preferences.
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.

Room Attendant

Royal Garden Hotel
05.2015 - 07.2015
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Changed bed linens and collected soiled linens for cleaning.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Room Attendant

Boundary Shoreditch
04.2015 - 05.2015
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Changed bed linens and collected soiled linens for cleaning.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

Customer Service

Aurocor
06.2011 - 08.2014
  • Described product and service details to customers to provide information on benefits and advantages.
  • Increased customer loyalty through personalized interactions, building rapport with clients.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Sought ways to improve processes and services provided.

Education

HND Digital Technologies (Cyber Security) - Cyber Security

Global Banking School
London

Hospitality Supervisor - Management

Lifetime Training
London

Fashion Designing Technician - Fashion Design

Stefan Procopiu
Vaslui, Romania
09.2009

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Decision-making capabilities
  • Team motivation
  • Strong verbal and written communication
  • Training Assistance
  • Creative Problem-Solving
  • Customer Service Management
  • Team Collaboration and Leadership
  • Team Supervision
  • Conflict Resolution
  • Staff education and training
  • Staff Supervision
  • Staff Training and Development
  • Goal Setting and Tracking
  • Motivational Leadership
  • POS System Operation
  • Safety processes and procedures
  • Assigning Work
  • Complaint resolution
  • Shift Paperwork Completion
  • Role Modeling
  • Staff Development
  • Policy Enforcement
  • Professional Appearance
  • Client Support
  • Equipment Troubleshooting
  • Employee Attendance Monitoring
  • Shift leadership
  • Shift checklists
  • Multitasking Abilities
  • Multitasking
  • Organizational Skills
  • Attention to Detail
  • Active Listening
  • Excellent Communication
  • Teamwork and Collaboration
  • Time Management
  • Task Prioritization
  • Decision-Making
  • Written Communication
  • Team Collaboration
  • Effective Communication
  • Self Motivation

Languages

Romanian
Advanced (C1)
English
Intermediate (B1)
Italian
Beginner (A1)

Timeline

Shift Leader

Mcdonalds Restaurants Ltd
10.2016 - Current

Housekeeper

Premier Inn
11.2015 - 10.2016

Care Assistant

Ana Home Care
07.2015 - 03.2016

Room Attendant

Royal Garden Hotel
05.2015 - 07.2015

Room Attendant

Boundary Shoreditch
04.2015 - 05.2015

Customer Service

Aurocor
06.2011 - 08.2014

Customer Service

Taviany
09.2010 - 06.2011

HND Digital Technologies (Cyber Security) - Cyber Security

Global Banking School

Hospitality Supervisor - Management

Lifetime Training

Fashion Designing Technician - Fashion Design

Stefan Procopiu

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Roxana Iordachita