Rowshonara Khanam

• Managed executive's calendar to ensure timely attendance at all appointments.
• Line management of the Director's mailbox.
• Prioritised daily workload, enhanced productivity levels.
• Ensured accuracy in work by proofreading and editing correspondences and reports.
• Liaised with internal teams for successful project completion on time.

• Facilitated seamless operations with comprehensive diary management.
• Managed executive's calendar to ensure timely attendance at all appointments.
• Prioritised daily workload, enhanced productivity levels.
• Ensured accuracy in work by proofreading and editing correspondences and reports.
• Arranged travel itineraries to facilitate punctuality at off-site meetings and events.
• Accommodated last-minute schedule changes without disrupting other commitments, ensured flexibility in work arrangements.
• Completed expense claims for timely reimbursement of out-of-pocket expenses incurred during official duties.
• Received requests for meetings and appointments, updated calendar and organised spaces and materials.
• Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
• Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
• Updated executive diaries with daily appointments, set reminders, and added key details.
• Conformed letters, emails and forms to office standards and corrected colleagues' work.
• Handled basic clerical needs to help staff focus on more pressing matters.
• Proofread, formatted and corrected correspondence for office staff.
• Accepted dictation from staff and created professional documents from provided information.
• Completed data entry projects, verified accuracy and assigned classifications to information.
• Scanned and uploaded documents into digital filing system.
• Improved decision-making process by preparing detailed briefs before important meetings or events.
• Coordinated business trips for increased networking opportunities.

I worked as a business support manager, where I supervised the PPT’s overall work and performance, dealt with Ministerial correspondence, Official correspondence, and No. 10 related correspondences.

In addition to this, I was responsible for line managing two administrative officers. I had regular 1-2-1s with my staff to discuss any work and personal issues, and helped with their development and skill set by offering them learning and development opportunities.

I dealt with correspondence from other government departments. I was mainly dealing with incoming and outgoing numbers.

Responsible for managing a team of 10, designing marketing strategies, and overseeing the implementation of campaigns. I managed the transfer of correspondence between the Home Office and OGD. I notified the relevant OGD of an acceptance or rejection of the case. After listening to advice from the policy unit, if I rejected the case, I would provide a suggestion of a more appropriate department, which should handle the case. I immediately rejected incoming transfer requests once I identified that they contained issues related to the originating OGD.

I worked as a business support officer, where I used to allocate all correspondence on the Correspondence Tracking System by 1pm, accurately minuting all urgent and delayed cases, and correctly entering required data. I also used to alert the Central Drafting team of possible linked cases or duplications.

I sought advice from agencies (such as HMPO and DBS) when appropriate, and then actioned cases accordingly. I transferred ‘Treat Official’ cases to other government departments, as required.

I worked as a business support worker at the Asylum Bails Team. After receiving the list of defendants each week from the court, I would ensure the list was scanned onto the Correspondence Tracking System. I would then update each case on the system, along with the status of the case.

After creating a new file for each case, I filed them away in our file storage warehouse, until the next hearing. I ensured that documents were filed in alphabetical order, thus ensuring that they were easy to locate.

I would ensure documents were signed by my manager and me. I ensured that the documents listed the details of the presenting officer, who last presented the case at court. I ensured all relevant papers were attached, relating to the case. I ensured that tight deadlines were met regarding updating cases on the system.

I worked as a business support worker, where I supported the team coordinators with scheduling cases to presenting officers, after receiving the lists from Taylor House Court and Feltham Court.

To provide a high level of customer service, I responded to telephone enquiries from internal and external sources in a courteous and professional manner. I logged and recorded caller requests in the telephone enquiry book. I ensured that all faxes from customers were collected from the fax machine and sent all determination notices to the Specialist Appeals Team. I answered all received enquiries within 48 hours (the SLA), and ensured that the information I provided was accurate.

I worked as a business support for the Determination Team. I processed notices and determinations received from the Immigration and Asylum Chamber, directed for the London area.

I logged all dismissed, withdrawn, and out-of-time notices on the team spreadsheet and delivered them to the dismissed determination team by 14:00. I actioned all AIT 65 (BIA report) application notices and updated the Correspondence Tracking Database on the day of receipt.

I always exceed the 25 notices daily target. I scanned the notices and saved them in the electronic library (AIT 67 or AIT 101 folder), updated CID, and obtained the file and link reference numbers. I ensured that all these tasks were completed on the day of receipt. I used to ensure the stats sheets and weekly reports were submitted to the line manager by each Friday.

I consistently submitted my weekly stats to my line manager within the required deadline, and reported any backlog.

I used to work as a diary manager to presenting officers. This involved coordinating requests received from the Immigration Appellate Authority for hearing dates, and allocating specific cases to a presenting officer who represented the Home Office at Immigration appeal hearings.

I used to link documents and prepare weekly statistics for the team leader. I used to manage my workload effectively, which allowed me to cover absentees.

I ensured that all presenting officers listed in the diaries received all their relevant files, along with the correct links referencing who they would be representing.

I took responsibility for updating the rota each week. This provided presenting officers and other members of staff with the ability to know who was dealing with hearings, along with the date when this would occur.

• Enhanced customer satisfaction by providing excellent service.
• Managed cash transactions for streamlined banking operations.
• Improved efficiency with accurate money counting.
• Maintained confidentiality to ensure client trust.
• Operated cash machines smoothly to expedite processes.
• Recorded all transactions meticulously for accountability.
• Verified cheques, ensuring error-free transactions.

• Enhanced team performance by implementing effective communication strategies.
• Managed shift schedules to ensure optimal staffing levels at all times.
• Boosted overall productivity with efficient resource allocation.
• Improved customer satisfaction rates by promptly addressing and resolving concerns.
• Provided training for new staff members, improving their job performance.
• Implemented safety protocols, resulting in a safer work environment.

• Ensured customer satisfaction by providing excellent service.
• Managed till operations for smooth checkout process.
• Assisted customers with queries, resulting in positive feedback.
• Maintained clean store aisles to ensure safe shopping environment.
• Replenished stock on shop floor, achieving a well-organised display.
• Handled customer complaints, resolving them effectively.