Rowena Cooper

Executed tasks given by healthcare professionals effectively leading to smooth workflow.

• Improved office efficiency with organised filing systems.
• Managed medical records, ensuring accuracy and accessibility.
• Maintained patient confidentiality by adhering to strict data protection policies.
• Developed friendly relationships with patients to improve their comfort level during visits.
• Answered phone enquiries and transferred calls to specific departments.
• Processed payments and provided invoices to patients.
• Facilitated clear communication between patients and healthcare providers.
• Supported hospital staff for smooth day-to-day operations.

Implemented innovative product lines to diversify revenue streams.

• Managed patient records and bookings efficiently.
• Established a customer-focused culture to enhance client retention.
• Ensured compliance with legal regulations, upholding impeccable business ethics.
• Applied customer feedback to shape business strategy and foster loyalty.
• Fostered a positive work environment, boosting employee morale.
• Attended and hosted networking events, building strong professional relationships.

• Showed resilience under pressure, handling challenging situations with composure.
• Offered empathetic listening ear to distressed callers, providing reassurances where necessary.
• Maintained confidentiality and discretion with sensitive personal information of callers at all times.
• Deescalated tense situations with calm, patient communication style.
• Demonstrated compassion, emotional resilience and respect to handle high volume of emergency calls.
• Navigated stressful and unpredictable situations with calm and collected approach.
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• Maintained detailed records of each horse's diet, exercise regime, medical history and behaviour patterns.
• Oversaw feeding schedules to ensure all horses received a balanced diet according to their specific needs.
• Facilitated training sessions with horses, improving overall performance and behaviour.
• Organised transportation arrangements for horses during shows or events, ensuring safe travel conditions at every stage.
• Assisted veterinarians during examinations, helping diagnose potential health issues.
• Responded effectively to emergencies demonstrating good problem-solving capabilities under pressure.
• Upheld high standards of animal welfare adhering strictly to regulations set by the British Horse Society. Optimised animal health and wellbeing, bandaging wounds and completing preventive care.

• Performed at various venues to enhance public engagement in cultural activities.
• Adapted performances according to venue requirements for maximum impact.
• Practised routines diligently resulting in flawless live performances.
• Handled props effectively during performances improving visual appeal.
• Delivered engaging performances by incorporating audience interaction into routines.
• Handled feedback well, incorporating suggestions to improve performances.