Rowan Walton-Jones
Dundee,Dundee City
Summary
Dedicated professional, reliable, and proactive with a natural ability to deliver exceptional customer service.
Knowledgeable about time management, communication, and teamwork, with a strong desire to learn and adapt quickly. Eager to implement and develop transferable skills within a reputable company.
Overview
4
4
years of professional experience
Work history
Sales and Delivery Assistant
Next Retail
Dundee
09.2024 - Current
- Resolve complaints professionally, ensuring swift issue resolution without escalation.
- Communicate courteously with customers, satisfying queries in a professional and friendly manner.
- Maintain shop floor and stock room health and safety standards.
- Receiving, processing, and storing deliveries with efficiency and precision.
- Working autonomously and exceeding targets to ensure the smooth operation of all departments.
- Collaborative team work, supporting colleagues, and training new members of staff.
- Adapt flexibly across all areas of the store depending on staff availability and demand.
Bakery and Counter Colleague
Asda
Dundee, Dundee City
03.2023 - 10.2024
- Memorise and prepare a wide variety of recipes and orders to a high quality.
- Ensured excellent customer service through peak business hours while simultaneously reaching production demand.
- Demonstrated organisational skills to ensure time for quality checking, packaging, and labelling produce before merchandising on the shop floor.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Maintaining the sanitation of work stations with regular cleaning, washing, sweeping and disposing of waste according to store regulations.
Volunteer Sale Assistant
Chest, Heart, Stroke Scotland
Dundee
11.2022 - 03.2023
- Provided high quality service for a diverse customer base by engaging with each individual to address their specific needs.
- Optimised sales by providing excellent customer service and a warm and welcoming atmosphere.
- Organised and maintained the shop floor and ensured a coherent stock room system.
- Processed, redistributed, and rotated stock in line with seasonal changes and demand.
Education
Advanced Higher -
Harris Academy
Dundee, Dundee CityHighers -
Harris Academy
DundeeNational 5 -
Harris Academy
DundeeSkills
- Excellent Customer Service
- Professional attitude
- Meticulous attention to detail
- Health and Safety Compliance
- Stockroom target achievement
- Swift replenishment
- Basic numeracy skills
- Manual handling training
- Stock inventory management
References
References available upon request.
Timeline
Sales and Delivery Assistant
Next Retail
09.2024 - Current
Bakery and Counter Colleague
Asda
03.2023 - 10.2024
Volunteer Sale Assistant
Chest, Heart, Stroke Scotland
11.2022 - 03.2023
Advanced Higher -
Harris Academy
Highers -
Harris Academy
National 5 -
Harris Academy