Rowan Smith

I am currently working at Info Track UK, an award winning technology company which provides a digital conveyancing platform that delivers an exceptional client experience online, while driving productivity for law firms. This platform is used to create a conveyancing process which is paperless, making it easy for clients to keep legal information in one place.

My role as a Search Analyst at Info Track is to conduct regulated local authority searches from a variety of data sources, to provide detailed reports on residential properties and developments. Solicitors, law firms and estate agencies request these reports which requires me to work very close with over 300 councils across the UK to ensure that all historic, current and proposed works on the property is correct. As it is legal information that we deal with, it is very important that i keep a keen eye for detail and ensure that there is no information that has been missed and not included. I also frequently take part and host weekly team meetings, presenting ideas that can improve the company and make the clients experience as easy as possible.

After completing an intense 6 month training program, I can confidently work with legal information and have built great problem solving skills, as everyday is different and there is always something to fix. Whether it's missing or incorrect information, I am adamant on resolving any problems the client may face, to ensure they have the best experience possible.

Working here has taught me the importance of providing a fast and efficient service to satisfy clients while keeping professional at all times. I have also built excellent communication skills, as it involve lots of team work and cooperation with colleagues to provide solutions.

I previously worked at Tkmaxx, providing customers with great service.
whether it was serving customers on the tills, maintaining the shop floor, or dealing with store deliveries, I was always interacting with customers and advising them on what would be the best purchase according to their preferences. While working there, I built great social skills, enabling me to talk to customers confidently.