Rowan McKendry

Wine Inns

Belfast

06.2022 - Current

Oversaw processing and organisation of incoming shipments.
Oversaw stock counts to achieve accurate inventory
Forecasted sales performance to effectively budget and order stock.
Directed staff schedules and rosters, optimising workforce efficiency.
Adhered to company policies and brand standards to support outstanding guest experiences.
Monitored and enforced compliance with company policies and procedures.
Promoted a safe working environment by enforcing health and safety regulations strictly.
Delivered quality service with friendly and professional demeanour.
Delegated work based on individual employee strengths.
Fostered positive relationships with customers and suppliers.
Resolved complex customer enquiries, disputes and complaints.
Fostered positive relationships with customers
Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations.
Trained and supervised team to deliver on sales targets.
Have helped train and maintain new staff to an acceptable level while helping them become used to working in a busy service enviroment.
Managed cash and reconciled tills with rigorous security measures.
Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
Performed key-holding duties including managing cash drawers, site security and timely opening and closing.
Enthusiastically interacted with customers and management to boost sales and team morale.