Rowan McKendry
Belfast
Summary
Hardworking and adaptable with extensive experience providing first-class results.
I aim to meet job demands and deadlines through diligent work-ethic and dedication to quality.
I have worked for Wine Inns in various roles and venues over many years and have had the pleasure of working under a great many skilled and motivated managers in that time. I like to think that I have learned a great deal about the hospitality industry from these individuals and would like to put that experience to use and hopefully pass on some of the lessons learned over that time.
I believe I am organised and adept at prioritising daily tasks and following through to achieve performance and productivity goals.
I am capable of managing, guiding and training staff to develop advanced level product knowledge and high standerds of conduct
Overview
3
3
years of professional experience
Work history
Duty manager
Wine Inns
Belfast
06.2022 - Current
- Oversaw processing and organisation of incoming shipments.
- Oversaw stock counts to achieve accurate inventory
- Forecasted sales performance to effectively budget and order stock.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Monitored and enforced compliance with company policies and procedures.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Delivered quality service with friendly and professional demeanour.
- Delegated work based on individual employee strengths.
- Fostered positive relationships with customers and suppliers.
- Resolved complex customer enquiries, disputes and complaints.
- Fostered positive relationships with customers
- Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations.
- Trained and supervised team to deliver on sales targets.
- Have helped train and maintain new staff to an acceptable level while helping them become used to working in a busy service enviroment.
- Managed cash and reconciled tills with rigorous security measures.
- Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
- Performed key-holding duties including managing cash drawers, site security and timely opening and closing.
- Enthusiastically interacted with customers and management to boost sales and team morale.
Skills
- Bar management
- Inventory management
- Email and phone management
- General inbox management
- Customer complaint resolution
- Proactive issue resolution
- Customer relations
- Food service
- Bar service
- Cocktail service and training
- Service coordination
- Activity coordination
- Workflow optimisation
- Staff rota management
- Team oversight
- Staff training
- Supervisory skills
- Front-of-house supervision
- Venue maintenance supervision
- Brand standards promotion
- Health and Safety Compliance
- Sanitation guidelines
- Knowledge of licensing laws
- Scheduling efficiency
- Sales forecasting capability
- Leadership skills
Timeline
Duty manager
Wine Inns
06.2022 - Current
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