Rowan Lawlor
Belfast
Summary
Customer service professional with a proven track record in enhancing guest satisfaction and effectively resolving complaints. Monitors alcohol service to ensure safety and compliance, adeptly handling challenges during events. Committed to fostering community engagement through positive experiences and strong customer relationships. Experienced front of house manager focused on operational excellence, staff training, and maintaining high cleanliness standards.
Overview
1
1
Certification
Work History
Front of House Manager
'Get Fed' Foodtruck
Schull, Cork
- Ensured cleanliness and sanitation in food service, storage and preparation areas to uphold health standards.
- Conducted interviews and hired skilled personnel to strengthen restaurant team.
- Balanced cash registers and reconciled transactions to ensure accurate financial reporting.
- Monitored alcohol consumption and kept operation in line with legal service requirements.
- Engaged with customers and took on feedback to maintain a strong and positive relationship with the local community
- Educated staff members on procedural and menu changes.
Drinks Host
Ár n-Áit Café
Skibbereen, Cork
- Engaged with guests to enhance satisfaction, promptly addressing requests and concerns.
- Resolved customer complaints with effective solutions, ensuring a positive experience.
- Adapted to on-the-spot challenges, ensuring seamless event flow and guest enjoyment.
Marketing and Events Manager
Self Employed
Cork
- Contributed to digital marketing strategies, increasing attendance among target demographics.
- Coordinated music and art events, enhancing community engagement.
- Ensured compliance for charity fundraising activities, supporting organisational integrity.
Education
Leaving Certificate -
Schull Community College
Schull, West Cork, Republic of Ireland01-2025
Skills
- Customer relationship management
- Event coordination
- Cash handling
- Staff recruitment
- Strong social skills
- Community engagement
- Positive attitude
- Customer service excellence
- Food Hygiene
- Decision making
- Critical-thinking
Languages
Irish
Upper Intermediate
B2
Certification
- HACCP (Hazard Analysis and Critical Control Point) Certified
Interests
- Actively gigging and songwriting musician
- Socialising and meeting people
- Visual Art
- Developing my understanding of history and culture
Timeline
Front of House Manager
'Get Fed' Foodtruck
Drinks Host
Ár n-Áit Café
Marketing and Events Manager
Self Employed
Leaving Certificate -
Schull Community College