ROWAN DEMELO
Leyland,Lancashire
Summary
Hard-working Team Leader with 5 years of experience busy environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees. Enthusiastic [Job Title] with [Number] years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares [Type] knowledge to achieve results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Manufacturing assistant
Marks & Spencer
Wembley, Brent
2015.02 - 2016.02
- Worked with line management to devise and implement centrally-driven operational changes to improve process efficiency by [Number]%.
- Picked and packed [Type] orders ready for dispatch.
- Strictly followed company safety regulations, eliminating workplace accidents and incidents.
- Worked effectively in team of [Number] to prepare and assemble [Type] products by employing [Skill] and [Skill].
- Assisted in development and improvement of expansive production line by identifying and proactively addressing process shortfalls, resulting in [Result].
- Fabricated and assembled [Number] [Type] products weekly, meeting and regularly surpassing production targets.
Customer service supervisor
Sainsbury's
Ealing Broadway, Ealing wembley
2016.03 - 2017.04
- Monitored business and process metrics to measure and manage customer service effectiveness.
- Trained, led and motivated a team of [Number] [Job Title] to deliver customer service excellence on [Product or Service].
- Decreased call transfer rate from [Number]-[Number]% through improved training initiatives, such as [Action] and [Action].
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
Warehouse assistant
Bodycare
Chorley, Lancashire
2017.05 - 2017.08
- Processed orders using handheld scanners with speed and precision.
- Fulfilled high-volume orders in fast-paced picking and packing environments, continually exceeding warehouse targets.
- Cleaned and maintained warehouse equipment, ensuring proper working order to maximise operational efficiency.
- Successfully managed stock control of £[Number]+ inventory.
- Operated warehouse machinery with due care and attention, maintaining safe, secure working environments.
- Facilitated smooth warehouse operations, employing excellent organisation and planning skills to optimise workspace use.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Undertook regular stock checks to ensure quality and safety standards for continued compliance.
Production operative
Dr.Oetker leyland
Leyland, Lancashire
2017.09 - 2020.02
- Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
- Input production data onto internal database.
- Facilitated smooth handovers to aid production efficiency.
- Quality checked components to ensure smooth, compliant manufacturing and assembly processes.
- Independently operated production line equipment.
- Ensured full compliance with health and safety regulations, including appropriate use and disposal of hazardous substances.
Deputy team leader
Dr.Oetker Leyland
Leyland, Lancashire
2020.06 - Current
- Worked with line management to devise and implement centrally-driven operational changes to improve process efficiency by [Number]%.
- Tracked, monitored and managed team performance through [Type] evaluations and formulated actionable insights to drive improvements.
- Provided visionary leadership to guide [Type] team to achieve and surpass KPI targets, leading to [Result].
- Led by example to instill positive, inclusive and collaborative culture in team of [Number].
- Increased employee engagement in [Type] training by [Number]% by generating skills-based development opportunities to target areas of improvement within [Type] team.
- Maintained agreed service standards by working with Team Leader to coordinate optimal allocation of available resources and assess quality of [Type] output.
Education
NVQ Level 1 - Fashion designing
St Joseph's Catholic College
Swindon 2012.06 - 2014.06
GCSEs - English and Maths
Mary Immaculate Girls High School
India 2009.06 - 2010.03
Skills
- Visionary leadership
- Conflict resolution
- Line management support
- Process improvement
- Communication: Verbal, Writing, and presentation abilities are vital for getting along with colleagues, working efficiently, and solving problem in all jobs
- Empathy: If you want to effectively communicate with co-workers, bosses, direct reports you must first understand their emotions The capacity to put yourself in someone else's shoes is a crucial trait for many jobs roles
Languages
English
Fluent
Timeline
Deputy team leader
Dr.Oetker Leyland
2020.06 - Current
Production operative
Dr.Oetker leyland
2017.09 - 2020.02
Warehouse assistant
Bodycare
2017.05 - 2017.08
Customer service supervisor
Sainsbury's
2016.03 - 2017.04
Manufacturing assistant
Marks & Spencer
2015.02 - 2016.02
NVQ Level 1 - Fashion designing
St Joseph's Catholic College
2012.06 - 2014.06
GCSEs - English and Maths
Mary Immaculate Girls High School
2009.06 - 2010.03