Rovilena Shegeza
London,United Kingdom
Summary
Highly skilled professional with extensive experience in customer service roles, demonstrating strong communication skills and the ability to work well within a team. Possesses good organisational skills, is a confident decision maker, and is emotionally resilient. Qualified on both Airbus A320 and Boeing 737 aircraft, holding a valid EASA attestation. Reliable and punctual, with the ability to work well under pressure. Career goals include advancing within the aviation industry while leveraging multilingual abilities to enhance customer experiences.
Overview
8
8
years of professional experience
Work History
Store Manager
Grecian Artisan Wine Co.
London
01.2024 - Current
- Company Overview: Specialist in Greek wine and various other alcoholic beverages
- Assist customers with wine pairings, orders and deliveries and tailoring my service to ensure that customers got the product they required for a variety of high profile events
- Provide expert product knowledge so customers where fully satisfied with their selection
- Lead a team of up to eight staff members by using my previous experience and impeccable team work to ensure the smooth operation of the store
- Specialist in Greek wine and various other alcoholic beverages
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
Flight attendant
Lauda Europe and Ryanair DAC
London, UK
07.2023 - 06.2024
- Company Overview: a wet lease airline providing services on behalf of the Ryanair Group
- I delivered excellent customer service by creating memorable experiences for passengers and also tailoring my service towards their individual needs
- Embraced and understood cultural differences and adapting to different cultural needs at a moments notice
- Uphold all safety and operating procedures to be in compliance with Lauda Europe and the competent authority
- Worked excellently in a team ensuring smooth operation on ground and in flight and also taking leadership roles when needed
- Was a vital brand ambassador to Lauda Europe ensuring the airline was represented in a positive manner
- Adapted quickly to the fast paced aviation environment
- A wet lease airline providing services on behalf of the Ryanair Group
Private nanny
London
07.2022 - 06.2023
- By using my impeccable communication skills I developed the children in my charge's language skills ensuring they were fully fluent in Greek
- By using my outstanding time management skills I was able to tailor my daily tasks around my employers needs to ensure all tasks were met in a timely and professional manner
- Ensured all guidelines were followed by my employer to create a safe and nurturing environment
Pharmacist assistant
Pavlos Antzoulis
09.2018 - 10.2021
- Observed strict adherence to pharmacy laws and regulations maintaining high standard practice standards.
- Enhanced customer satisfaction by providing professional and friendly service.
- Delivered medicines safely to customers' homes to ensure their health needs met.
- Labelled all products appropriately, increasing ease of access for staff and customers.
- Greeted customers and provided friendly, knowledgeable healthcare advice and service.
Tsigkolis Pharmacy
Lamia
09.2017 - 05.2018
- Showcased my outstanding language skills by using Albanian and Greek to effectively communicate with customers
- Embraced cultural differences ensuring customers were left satisfied with the service I provided
- I used my team working skills to ensure the pharmacy's tasks were ran smoothly
- I ensured that the pharmacy and I were upholding guidelines set out by the Greek authority to ensure the safety of the customers and staff
Education
High school Diploma - Maths, English, Science, History
High School Lamia
07.2012 - 01.2016
Higher National Diploma-Technical of Medicine - Pharmacist Technician
IEL OAED
Lamia 02.2016 - 01.2019
Law
Bath Spa University
Bath 09.2024 -
Skills
- Good organisational skills
- Ability to work well within a team
- Experience working in customer service roles
- Ability to speak multiple languages
- Strong communication skills
- Confident decision maker
- Reliable and punctual
- Emotionally resilient
- Ability to work well under pressure
- Valid EASA attestation holder
- Qualified on both airbus A320 and Boeing 737 aircraft
Languages
English
Greek
Albanian
Custom
I was born and raised in Greece., Speak, read and write fluent Greek, Proficient in English, Proficient in Albanian., Available on request.
Timeline
Law
Bath Spa University
09.2024 -
Store Manager
Grecian Artisan Wine Co.
01.2024 - Current
Flight attendant
Lauda Europe and Ryanair DAC
07.2023 - 06.2024
Private nanny
07.2022 - 06.2023
Pharmacist assistant
Pavlos Antzoulis
09.2018 - 10.2021
Tsigkolis Pharmacy
09.2017 - 05.2018
Higher National Diploma-Technical of Medicine - Pharmacist Technician
IEL OAED
02.2016 - 01.2019
High school Diploma - Maths, English, Science, History
High School Lamia
07.2012 - 01.2016
Similar Profiles
Maricela Del VillarMaricela Del Villar
R&D Regulatory Assistance at Grecian Delight/KronosR&D Regulatory Assistance at Grecian Delight/Kronos
Giacomina MazzantiGiacomina Mazzanti
Benefits and Payroll Manager at Grecian Delight Kronos FoodsBenefits and Payroll Manager at Grecian Delight Kronos Foods
Alexander ThomasAlexander Thomas
Residential Property Representative at Grecian GardensResidential Property Representative at Grecian Gardens
Hardeek kaur GillHardeek kaur Gill
General Assistant at Cotton Rooms NHS HotelGeneral Assistant at Cotton Rooms NHS Hotel
Shola Solomon AfeShola Solomon Afe
Financial Transaction Officer at First Bank Nigeria LimitedFinancial Transaction Officer at First Bank Nigeria Limited