Rovena Maloku

• Provided effective solutions to a high volume of client inquiries across multiple channels like phone, email and chat.

• Collaborated with the team to improve service delivery and operational efficiency.

• Maintained accurate records of customer interactions using CRM tools.

• Followed up with customers to ensure issue resolution and satisfaction.

• Assisted in training new team members on best practices and service standards.

• Contributed to team meetings, offering solutions to enhance customer service outcomes.

• • Provided exceptional service by resolving customer issues and answering inquiries promptly.
• • Managed high call volumes efficiently to meet customer needs.
• • Used strong interpersonal skills to ensure positive customer interactions.
• • Handled customer communication across phone, chat, and email platforms.

• Utilized CRM tools to track sales performance and identify growth opportunities.

• Developed and maintained strong customer relationships to drive sales.

• Analyzed market trends and customer needs to create targeted sales strategies.

• Consistently exceeded sales targets by delivering tailored product solutions

• Used exceptional communication skills to effectively present product features and benefits.

• Collaborated with the marketing team to develop sales materials and presentations.

• Developed and implemented sales strategies, increasing revenue and market share.