Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Roushon Ali

12 Marl Pits,Lancashire

Summary

I would describe myself as very mature, disciplined and motivated individual, I like spending time with friends and family. Being an exceptionally quick learner, reliable, are some of my key skills. Also, I am enthusiastic, easy going and a very passionate individual. I enjoy travelling and seeing new places and meeting new people. I am highly motivated and enthusiastic individual who is initiative and works very well without supervision, and as part of a team. Once I have a full understanding of what job role requires, I am diligent in completing such work with the greatest competence. I have worked in a wide variety of environment which has taught me a wide range of communication and people skills. I consider myself well mannered, mature and have excellent command of English language, with both written and oral. I am extremely flexible and highly motivated individual eager for success. To gain success, I recognise the need for hard work for which I am more than willing to put effort into. I possess entrepreneurial skills and am confident team worker with excellent communication and organisation abilities.

Overview

18
18
years of professional experience

Work History

Complaints manager

Rac Motoring Services
Salford
03.2019 - Current
  • My duties are booking new breaking downs.
  • Chasing up any delays with engineers.
  • Taking payments,Booking hired cars.
  • Formulated response letters to customers' complaints, maintaining a positive brand image even in challenging situations.
  • Monitored staff adherence to company policies whilst handling complaints, ensuring consistency in service standards.
  • Analysed trends in customer complaints for strategic planning purposes.
  • Conducted internal audits to ensure compliance with regulatory bodies' directives, avoiding legal complications.


Call centre agent

BT
Accrington, Lancashire
02.2016 - 02.2019
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Utilised multi-line telephone systems for efficient call handling.
  • Facilitated positive customer experiences with attentive service.
  • Managed high volume of inbound calls, ensuring swift response times.

Call centre agent

Jhon Lewis
Manchester
02.2015 - 01.2016
  • Dealing with refunds an exchange
  • Setting up new delivery dates an pick-ups chasing up late deliveries.
  • Placing orders checking when stock are back in for customers,taking payments
  • Utilised multi-line telephone systems for efficient call handling.
  • Facilitated positive customer experiences with attentive service.
  • Managed high volume of inbound calls, ensuring swift response times.

Customer service representative

R Fundraising Worldwide cancer research sales
Manchester, Lancashire
06.2014 - 01.2015
  • Working on a dialler ringing new donors explain about the charity, that helps millions of people round the world to donate and set up direct debits to support our charity I know that having a conversation is the most important thing,
  • Ensured smooth running of operations with timely preparation of reports.
  • Building rapport with donors.

Bartender

Baby Elephant Restaurant Bar
Wigan, Lancashire
05.2012 - 04.2014
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Provided excellent service to customers, resulting in repeat business.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Recommended drinks to customers, increasing overall sales.

Customer assistant

Tesco Extra
Haslingden, Lancashire
02.2007 - 11.2009
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Participated actively in staff meetings contributing valuable insights towards improving store performance.
  • Improved customer relations by promptly addressing queries and concerns.
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Assisted customers with product selection to ensure satisfaction.

Education

GCSEs -

Alder Grange Technology High School
Rawtenstall, Lancashire

Skills

  • Leadership
  • Team building
  • Compliance understanding
  • Management
  • Problem-solving
  • Troubleshooting

Affiliations

  • Being an active individual who enjoys both participating and watching a wide range of sports such as football and cricket, whenever I have the free time, I like to work out at the gym as much as possible. I also enjoy socialising and meeting new people.

Timeline

Complaints manager

Rac Motoring Services
03.2019 - Current

Call centre agent

BT
02.2016 - 02.2019

Call centre agent

Jhon Lewis
02.2015 - 01.2016

Customer service representative

R Fundraising Worldwide cancer research sales
06.2014 - 01.2015

Bartender

Baby Elephant Restaurant Bar
05.2012 - 04.2014

Customer assistant

Tesco Extra
02.2007 - 11.2009

GCSEs -

Alder Grange Technology High School
Roushon Ali