I'm a meticulous Customer Success Manager with over 10 years of experience, driven by a passion for helping clients achieve success and maximize the value they receive. My expertise lies in onboarding, training, building relationships. I thrive on fostering strong client relationships and building trust, ensuring a seamless and successful journey
Drive Insightloupe adoption & satisfaction (onboarding, training, support). Manage customer success (plans, issues, feedback). Collaborate internally & stay on top of industry trends.
Client success: Build trust, identify opportunities, analyze journeys. Manage projects, deliver on time, present well. Collaborate with sales & marketing to grow.
Drive sales & retention (full cycle, deals, partnerships) Develop growth strategies (plans, presentations, opportunities).
Partner with internal teams to deliver impactful marketing campaigns, nurture client relationships, and drive new business growth through compelling presentations.
Optimize processes, collaborate for implementation, and drive strategic growth through market analysis, opportunity identification, and financial strategies.
Provide post-deployment customer support, leveraging Unix/AAA/Radius expertise to troubleshoot, manage tickets, and ensure post-installation success.
Improve PLM processes by analyzing workflows, designing integrations, and supporting team/customer success through global IT collaboration and onboarding.
Software Implementation
Data-driven decision-making
Customer Segmentation
Email campaigns
SAAS