Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rouf Zargar

Senior Customer Success Manager
London,ENG

Summary

I'm a meticulous Customer Success Manager with over 10 years of experience, driven by a passion for helping clients achieve success and maximize the value they receive. My expertise lies in onboarding, training, building relationships. I thrive on fostering strong client relationships and building trust, ensuring a seamless and successful journey

Overview

16
16
years of professional experience

Work History

Senior Customer Success Manager

Evalueserve
3 2022 - Current

Drive Insightloupe adoption & satisfaction (onboarding, training, support). Manage customer success (plans, issues, feedback). Collaborate internally & stay on top of industry trends.

Customer Success Manager

Hiver
05.2021 - 03.2022

Client success: Build trust, identify opportunities, analyze journeys. Manage projects, deliver on time, present well. Collaborate with sales & marketing to grow.

Account Executive

Kapture CRM
09.2019 - 05.2021

Drive sales & retention (full cycle, deals, partnerships) Develop growth strategies (plans, presentations, opportunities).

Account Executive

Reply
03.2016 - 12.2018

Partner with internal teams to deliver impactful marketing campaigns, nurture client relationships, and drive new business growth through compelling presentations.

Business Consultant

Self Employed
03.2012 - 12.2016

Optimize processes, collaborate for implementation, and drive strategic growth through market analysis, opportunity identification, and financial strategies.

Technical Support Specialist

Amdocs
08.2010 - 03.2012

Provide post-deployment customer support, leveraging Unix/AAA/Radius expertise to troubleshoot, manage tickets, and ensure post-installation success.

PLM Consultant

World Fashion Exchange (WFX)
03.2008 - 08.2010

Improve PLM processes by analyzing workflows, designing integrations, and supporting team/customer success through global IT collaboration and onboarding.

Education

Bachelor of Science - Information Technology

DOEACC
04.2001 -

Skills

  • Microsoft Office
  • CRM
  • Software Implementation

  • Data-driven decision-making

  • Customer Segmentation

  • Email campaigns

  • SAAS

Timeline

Customer Success Manager

Hiver
05.2021 - 03.2022

Account Executive

Kapture CRM
09.2019 - 05.2021

Account Executive

Reply
03.2016 - 12.2018

Business Consultant

Self Employed
03.2012 - 12.2016

Technical Support Specialist

Amdocs
08.2010 - 03.2012

PLM Consultant

World Fashion Exchange (WFX)
03.2008 - 08.2010

Bachelor of Science - Information Technology

DOEACC
04.2001 -

Senior Customer Success Manager

Evalueserve
3 2022 - Current
Rouf ZargarSenior Customer Success Manager