Summary
Overview
Work history
Education
Skills
Affiliations
Volunteer Experience
Timeline
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Rostislav Dobrov

Slough,Berkshire

Summary

I am a focused and a results driven individual with 2.5+ years of experience in sales, customer service, and retail across a few industries. Exceeding sales targets on numerous occasions, I provide my customers with excellent service and deliver them outstanding experiences. Work well in a team and motivate others. Always trying to learn new things and never staying in the same place. I stay level headed in high pressure situations, adapt quickly to new challenges and always remain proactive to drive operational efficiency. Currently studying for a Bachelor of Sciences in Accounting and Finance.

Overview

2
2
years of professional experience

Work history

Sales Associate

Case Luggage
Heathrow Airport
11.2024 - 03.2025
  • Assisted customers in selecting suitable luggage options based on their individual needs and preferences for travel
  • Successfully met our Christmas sales target for TUMI through effective teamwork and communication which resulted in a successful incentive outcome earning me and my team a bonus
  • Regularly participated in practice role-play sales with members of my team and management to improve sale figures and sale skills and received a commendation from our Area Director for my thorough product knowledge
  • Met brand representatives from Victorinox and Briggs and Riley, shared my experiences with them about customers, improved my product knowledge, and gained a deeper insight into each brands values which reflected on me becoming top seller of the week numerous times.

Store Assistant

Tesco
Taplow
03.2023 - 10.2024
  • Helped a wide range of customers with product inquiries, refunds, and exchanges and provided excellent service to improve their shopping experience
  • Assisted with deliveries to ensure proper stock rotation onto the shop floor
  • Worked closely with team members to setup promotional displays and ensure product visibility during any promotional periods such as Easter and Christmas


Sales Assistant

Tesco Mobile
Taplow
10.2022 - 03.2024
  • Supported clients with handset inquiries and provided recommendations to fit their needs
  • Worked closely with my team to resolve customer issues and bolster satisfaction which reflected on our increase in positive reviews both personally and the store as a whole by 30%
  • Conducted weekly inventory checks to keep accurate stock records and ensure timely orders when levels were low
  • Maintained accurate records of sales figures and presented them in weekly team meetings with my team and members of management to identify trend patterns and work on strategies for improvement to bring more clients into the store

Education

Bachelor of Science - Accounting and Finance

Kingston University
Kingston upon Thames
09.2025 -

BTEC Level 3 National Diploma - Business

Berkshire College of Agriculture
Maidenhead, Windsor and Maidenhead
09.2021 - 06.2023

GCSEs -

Slough and Eton Church of England Business & Enterprise College
09.2016 - 05.2021

Skills

  • Customer communication
  • Organisation skills
  • Computer Literacy
  • Customer service
  • Time management
  • Sales expertise
  • Public speaking


Affiliations

  • Amateur Boxing
  • Hiking
  • PC Building



Volunteer Experience

Aik Saath - Slough, Charity Assistant 2022/01 - 2022/05


I assisted with planning workshops and basic admin tasks and presented with the charity ambassador at Buckinghamshire New University about our mission and values. This experience pushed me out of my comfort zone, raising my confidence and was an entry point for me into public speaking

Timeline

Bachelor of Science - Accounting and Finance

Kingston University
09.2025 -

Sales Associate

Case Luggage
11.2024 - 03.2025

Store Assistant

Tesco
03.2023 - 10.2024

Sales Assistant

Tesco Mobile
10.2022 - 03.2024

BTEC Level 3 National Diploma - Business

Berkshire College of Agriculture
09.2021 - 06.2023

GCSEs -

Slough and Eton Church of England Business & Enterprise College
09.2016 - 05.2021

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Rostislav Dobrov