Summary
Overview
Work history
Education
Skills
Languages
Timeline
AdministrativeAssistant

Rosselline Mercado Nazareno

Smet,birm

Summary

Compassionate and professional individual expertise in social media marketing, public relations, hospitality, retail sectors and accounting. Demonstrates exceptional communication skills and a strong ability to solve problems effectively. Proficient in various software applications, with a solid foundation in marketing strategies and practices. Committed to leveraging skills to drive business growth and enhance brand presence.

Overview

7
7
years of professional experience
1
1
year of post-secondary education

Work history

Hotel receptionist

Holiday Inn
Birmingham, West Midlands
08.2023 - Current
  • Improved customer satisfaction for providing timely assistance during stay.
  • Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
  • Streamlined check-in procedure by efficiently handling guest documents.
  • Maintained clean and organised reception area, creating a welcoming atmosphere.
  • Processed payments accurately, guaranteeing smooth transactions for guests.
  • Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.

Makeup artist

Myself
Birmingham
03.2021 - Current
  • Achieved a dramatic transformation for clients with expert contouring techniques.
  • Provided personalised makeup applications for events, photoshoots and special occasions.
  • Provided makeup tutorials to clients, improving their self-application skills.
  • Advised on skincare routines before makeup application, promoting healthier complexions in long run.

Hotel receptionist

Ramada Hotel
Oldbury, Sandwell
09.2022 - 08.2023
  • Reduced wait times with high-speed processing of reservations.
  • Managed room availability charts to ensure zero overbooking.
  • Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
  • Processed wake-up calls reliably to maintain schedule adherence for guests.

Sales assistant

Nike
Martigny, Switzerland
06.2020 - 09.2021
  • Maintained clean, appealing shop environment for comfortable shopping experience.
  • Conducted price checks at request of customers for clear communication on cost.
  • Assisted customers in finding desired items to enhance their shopping experience.
  • Updated window displays regularly for fresh store appeal.
  • Promoted sales and special promotions to increase store revenue.

Sales assistant

Stradivarius
Spain, Almeria
03.2018 - 02.2020
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Offered personalised shopping advice to enhance customer experiences.

Education

Certificate of Higher Education - Business Management for Workplace

University of Wales Trinity Saint David
Birmingham
01.2024 - 01.2025

Skills

  • Communication skills
  • Social media marketing
  • Public Relations
  • Knowledge of software
  • Marketing
  • Accounting
  • Problem-solving

Languages

English
Fluent
Spanish
Native
Portuguese
Fluent

Timeline

Certificate of Higher Education - Business Management for Workplace

University of Wales Trinity Saint David
01.2024 - 01.2025

Hotel receptionist

Holiday Inn
08.2023 - Current

Hotel receptionist

Ramada Hotel
09.2022 - 08.2023

Makeup artist

Myself
03.2021 - Current

Sales assistant

Nike
06.2020 - 09.2021

Sales assistant

Stradivarius
03.2018 - 02.2020
Rosselline Mercado Nazareno