Rosselline Mercado Nazareno
Smet,birm
Summary
Compassionate and professional individual expertise in social media marketing, public relations, hospitality, retail sectors and accounting. Demonstrates exceptional communication skills and a strong ability to solve problems effectively. Proficient in various software applications, with a solid foundation in marketing strategies and practices. Committed to leveraging skills to drive business growth and enhance brand presence.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Hotel receptionist
Holiday Inn
Birmingham, West Midlands
08.2023 - Current
- Improved customer satisfaction for providing timely assistance during stay.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Streamlined check-in procedure by efficiently handling guest documents.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
Makeup artist
Myself
Birmingham
03.2021 - Current
- Achieved a dramatic transformation for clients with expert contouring techniques.
- Provided personalised makeup applications for events, photoshoots and special occasions.
- Provided makeup tutorials to clients, improving their self-application skills.
- Advised on skincare routines before makeup application, promoting healthier complexions in long run.
Hotel receptionist
Ramada Hotel
Oldbury, Sandwell
09.2022 - 08.2023
- Reduced wait times with high-speed processing of reservations.
- Managed room availability charts to ensure zero overbooking.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Processed wake-up calls reliably to maintain schedule adherence for guests.
Sales assistant
Nike
Martigny, Switzerland
06.2020 - 09.2021
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Conducted price checks at request of customers for clear communication on cost.
- Assisted customers in finding desired items to enhance their shopping experience.
- Updated window displays regularly for fresh store appeal.
- Promoted sales and special promotions to increase store revenue.
Sales assistant
Stradivarius
Spain, Almeria
03.2018 - 02.2020
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Managed till operations smoothly, reducing waiting time for customers.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Offered personalised shopping advice to enhance customer experiences.
Education
Certificate of Higher Education - Business Management for Workplace
University of Wales Trinity Saint David
Birmingham 01.2024 - 01.2025
Skills
- Communication skills
- Social media marketing
- Public Relations
- Knowledge of software
- Marketing
- Accounting
- Problem-solving
Languages
English
Fluent
Spanish
Native
Portuguese
Fluent
Timeline
Certificate of Higher Education - Business Management for Workplace
University of Wales Trinity Saint David
01.2024 - 01.2025
Hotel receptionist
Holiday Inn
08.2023 - Current
Hotel receptionist
Ramada Hotel
09.2022 - 08.2023
Makeup artist
Myself
03.2021 - Current
Sales assistant
Nike
06.2020 - 09.2021
Sales assistant
Stradivarius
03.2018 - 02.2020
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