Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

ROSS WATERS

Summary

I am a dedicated and motivated individual who enjoys learning new skills to benefit my career. I have worked exceptionally well with customers building up a rapport and inviting return business. I have shown strong management skills keeping a friendly team running efficiently and constructively criticising where needed. I have a strong history of high performance under pressure to deliver the best possible service. Problem solving has become a key aspect of mine to ensure both customer and business satisfaction while remaining upbeat and engaged. References available upon request.

Overview

11
11
years of professional experience
13
13
years of post-secondary education

Work history

Team Manager

The Marina Brewers Fayre
12.2023 - 05.2025
  • Managed a large team of staff ensuring efficiency and high performance
  • Maintained staff spirits under high pressure environments
  • Scheduled staff hours ensuring to stick to legal requirements and work-life balance.
  • Accurately handle and record cash such as floats, tips, tills and banking bags
  • Opening up and locking up making sure the building is left secure with the correct security systems in place.
  • Solving customer problems/issues maintaining a professional level of service at all times
  • Ordered stock and key line checks keeping in line with the company's needs to ensure service times flow smoothly.

Customer Service Team member

Ocado
04.2021 - 11.2023
  • Recorded and processed customer data
  • Managed high volume customer queries
  • Adhered to polices for continued company compliance.
  • Followed a strict timeframe on route to for fill maximum customer satisfaction with early deliveries

Team Supervisor

The Dog and Hedgehog
10.2014 - 01.2021
  • Monitored bar needs and delegated tasks to reduce patron waiting times.
  • Trained staff on best practices maintaining highly efficient service.
  • Built loyal customer base by creating a welcoming environment to prompt repeat business.
  • Resolved complaints calmly and professionally
  • Co-ordinated front of house and back of house staff ahead of events for smooth execution to maximise satisfaction.

Education

Diploma of Higher Education - Sport Science

North Warwickshire & South Leicestershire College
Coventry
09.2016 - 06.2019

GCSEs - English

John Cleveland Academy
Leicester
09.2013 - 06.2015

GCSEs - Maths

John Cleveland Academy
Leicester
09.2013 - 06.2015

GCSEs - Science

John Cleveland Academy
Leicester
09.2013 - 06.2015

GCSEs - Drama

John Cleveland Academy
Leicester
09.2013 - 06.2015

GCSEs - French

John Cleveland Academy
Leicester
09.2013 - 06.2015

GCSEs - Sport

John Cleveland Academy
Leicester
09.2013 - 06.2015

Skills

  • Customer experience and retention
  • Staff training and delegating
  • Management
  • Efficiency
  • Adaptable and willing
  • Working under pressure
  • Cash and stock handling
  • Staff Scheduling

References

References available upon request.

Timeline

Team Manager

The Marina Brewers Fayre
12.2023 - 05.2025

Customer Service Team member

Ocado
04.2021 - 11.2023

Diploma of Higher Education - Sport Science

North Warwickshire & South Leicestershire College
09.2016 - 06.2019

Team Supervisor

The Dog and Hedgehog
10.2014 - 01.2021

GCSEs - English

John Cleveland Academy
09.2013 - 06.2015

GCSEs - Maths

John Cleveland Academy
09.2013 - 06.2015

GCSEs - Science

John Cleveland Academy
09.2013 - 06.2015

GCSEs - Drama

John Cleveland Academy
09.2013 - 06.2015

GCSEs - French

John Cleveland Academy
09.2013 - 06.2015

GCSEs - Sport

John Cleveland Academy
09.2013 - 06.2015
ROSS WATERS