ROSS WATERS
Summary
I am a dedicated and motivated individual who enjoys learning new skills to benefit my career. I have worked exceptionally well with customers building up a rapport and inviting return business. I have shown strong management skills keeping a friendly team running efficiently and constructively criticising where needed. I have a strong history of high performance under pressure to deliver the best possible service. Problem solving has become a key aspect of mine to ensure both customer and business satisfaction while remaining upbeat and engaged. References available upon request.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
Work history
Team Manager
The Marina Brewers Fayre
2023.12 - 2025.05
- Managed a large team of staff ensuring efficiency and high performance
- Maintained staff spirits under high pressure environments
- Scheduled staff hours ensuring to stick to legal requirements and work-life balance.
- Accurately handle and record cash such as floats, tips, tills and banking bags
- Opening up and locking up making sure the building is left secure with the correct security systems in place.
- Solving customer problems/issues maintaining a professional level of service at all times
- Ordered stock and key line checks keeping in line with the company's needs to ensure service times flow smoothly.
Customer Service Team member
Ocado
2021.04 - 2023.11
- Recorded and processed customer data
- Managed high volume customer queries
- Adhered to polices for continued company compliance.
- Followed a strict timeframe on route to for fill maximum customer satisfaction with early deliveries
Team Supervisor
The Dog and Hedgehog
2014.10 - 2021.01
- Monitored bar needs and delegated tasks to reduce patron waiting times.
- Trained staff on best practices maintaining highly efficient service.
- Built loyal customer base by creating a welcoming environment to prompt repeat business.
- Resolved complaints calmly and professionally
- Co-ordinated front of house and back of house staff ahead of events for smooth execution to maximise satisfaction.
Education
Diploma of Higher Education - Sport Science
North Warwickshire & South Leicestershire College
Coventry 2016.09 - 2019.06
GCSEs - English
John Cleveland Academy
Leicester 2013.09 - 2015.06
GCSEs - Maths
John Cleveland Academy
Leicester 2013.09 - 2015.06
GCSEs - Science
John Cleveland Academy
Leicester 2013.09 - 2015.06
GCSEs - Drama
John Cleveland Academy
Leicester 2013.09 - 2015.06
GCSEs - French
John Cleveland Academy
Leicester 2013.09 - 2015.06
GCSEs - Sport
John Cleveland Academy
Leicester 2013.09 - 2015.06
Skills
- Customer experience and retention
- Staff training and delegating
- Management
- Efficiency
- Adaptable and willing
- Working under pressure
- Cash and stock handling
- Staff Scheduling
References
References available upon request.
Timeline
Team Manager
The Marina Brewers Fayre
2023.12 - 2025.05
Customer Service Team member
Ocado
2021.04 - 2023.11
Diploma of Higher Education - Sport Science
North Warwickshire & South Leicestershire College
2016.09 - 2019.06
Team Supervisor
The Dog and Hedgehog
2014.10 - 2021.01
GCSEs - English
John Cleveland Academy
2013.09 - 2015.06
GCSEs - Maths
John Cleveland Academy
2013.09 - 2015.06
GCSEs - Science
John Cleveland Academy
2013.09 - 2015.06
GCSEs - Drama
John Cleveland Academy
2013.09 - 2015.06
GCSEs - French
John Cleveland Academy
2013.09 - 2015.06
GCSEs - Sport
John Cleveland Academy
2013.09 - 2015.06