Ross Walley
Glasgow ,East Dumbartonshire
Summary
A highly approachable and confident professional with a great deal of experience in customer service and retail environments. Demonstrates proficiency in creating promotional displays to boost sales, managing financial transactions with accuracy, and resolving customer complaints effectively. Committed to fostering positive customer relationships and ensuring repeat business through exceptional service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail assistant
Original Factory Store
Glasgow , East Dumbartonshire
09.2023 - 08.2024
- Provided coverage during peak times to manage customer flow effectively.
- Ensured visual merchandising standards with regular display updates.
- Worked in a team to ensure good customer service and a welcoming atmosphere to customers.
- Managed inventory for streamlined store operations.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Stayed updated on current promotions and new products to provide accurate information to customers.
Education
Bachelors in Social Sciences - History, Politics and Economics
Glasgow Caledonian University
Glasgow 09.2024 -
Scottish Qualifications Certificate -
Lenzie Academy
Glasgow 08.2015 - 07.2021
Skills
- Friendly, helpful and confident I aim to be approachable and welcoming to customers and assess their needs This helps me to form a positive relationship and encourage them to be a repeat customer
- Promotional displays creation In my previous time at the Original Factory Store, I had a great amount of experience in product displays I was in charge of displaying merchandise in order to encourage more sales
- Money handling proficiency In my previous role I also became proficient in managing the till and cashing up at the end of the day
- Customer complaints and resolution I am able to deal with customer complaints in a professional way which reduces stress and provides a satisfactory solution to the customer I also ensure the solution given follows given procedures
Affiliations
- Music. I am currently learning to play the piano and guitar.
- History. I enjoy taking road trips to nearby historical buildings and researching historical events.
Certification
Full drivers license with a clean record.
References
References available upon request.
Timeline
Bachelors in Social Sciences - History, Politics and Economics
Glasgow Caledonian University
09.2024 -
Retail assistant
Original Factory Store
09.2023 - 08.2024
Scottish Qualifications Certificate -
Lenzie Academy
08.2015 - 07.2021
Full drivers license with a clean record.
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